Client Relationship Manager
FusionTek, Federal Way, WA, United States
FusionTek
is a Managed Service Provider established in 2007, with offices located in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a
Client Relationship Manager
who embodies our core values:
Teamwork: We achieve our goals collaboratively
Growth Mindset: We are focused on continuous improvement for our team members and our clients
Integrity: We operate with transparency and prioritize the needs of our clients
Ownership: We take responsibility for our work and ensure commitments are fulfilled
FusionTek is seeking a Client Relationship Manager to build strong, long-term partnerships with our clients. This role focuses on relationship management, service delivery oversight, and identifying opportunities for account growth. You will serve as the primary advocate for your assigned clients, ensuring they receive exceptional support and a seamless experience.
This position is primarily remote; however, occasional travel for client meetings or events is required. Candidates must reside in the greater Seattle area and have reliable high-speed internet access.
Here’s what you’ll be doing:
Serve as the go‑to partner for your portfolio of clients, managing technical configurations and ensuring smooth service delivery
Build and maintain long‑term relationships that support retention and contract renewals
Collaborate with sales and leadership teams to identify and pursue growth opportunities
Monitor account health, proactively addressing risks and resolving recurring issues
Act as the voice of the client, sharing feedback with internal teams to improve service quality
Participate in weekly L10 team meetings
Assess at‑risk clients and develop action plans to improve satisfaction
Review case studies and collaborate with internal teams to implement solutions
Update client documentation and account records
Coordinate with Project Managers on ongoing initiatives
Conduct onsite or virtual client visits as needed
Identify and resolve client issues efficiently and effectively
Requirements Experience & Qualifications
Bachelor’s degree (B.A.) from an accredited institution or equivalent experience
5+ years of experience in the financial services sector
Prior experience working in a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment
Ability to engage effectively with stakeholders at all organizational levels, including C‑suite executives
Technical Skills
Proficiency in Microsoft Office Suite, including PowerPoint and Excel
Familiarity with cloud technologies, especially Microsoft Azure
Understanding of network infrastructure and server technologies
Knowledge of current and emerging technology trends
Benefits At
FusionTek , we truly believe our people are our most valuable asset. That’s why we’re proud to offer:
Competitive salary: $85,000 - $100,000 per year
Quarterly bonus eligibility to reward performance
Comprehensive coverage: Medical premium contributions vary by plan: Up to 90% company‑paid coverage for select plans and fixed employer contribution for all other plans
401(k) plan with 4% company matching and immediate vesting
Generous time off: 8 paid holidays + 17 PTO days in your first year
Educational reimbursement for certification tests and access to company‑supplied training resources
Team culture: Fun events and opportunities to connect with colleagues
#J-18808-Ljbffr
is a Managed Service Provider established in 2007, with offices located in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a
Client Relationship Manager
who embodies our core values:
Teamwork: We achieve our goals collaboratively
Growth Mindset: We are focused on continuous improvement for our team members and our clients
Integrity: We operate with transparency and prioritize the needs of our clients
Ownership: We take responsibility for our work and ensure commitments are fulfilled
FusionTek is seeking a Client Relationship Manager to build strong, long-term partnerships with our clients. This role focuses on relationship management, service delivery oversight, and identifying opportunities for account growth. You will serve as the primary advocate for your assigned clients, ensuring they receive exceptional support and a seamless experience.
This position is primarily remote; however, occasional travel for client meetings or events is required. Candidates must reside in the greater Seattle area and have reliable high-speed internet access.
Here’s what you’ll be doing:
Serve as the go‑to partner for your portfolio of clients, managing technical configurations and ensuring smooth service delivery
Build and maintain long‑term relationships that support retention and contract renewals
Collaborate with sales and leadership teams to identify and pursue growth opportunities
Monitor account health, proactively addressing risks and resolving recurring issues
Act as the voice of the client, sharing feedback with internal teams to improve service quality
Participate in weekly L10 team meetings
Assess at‑risk clients and develop action plans to improve satisfaction
Review case studies and collaborate with internal teams to implement solutions
Update client documentation and account records
Coordinate with Project Managers on ongoing initiatives
Conduct onsite or virtual client visits as needed
Identify and resolve client issues efficiently and effectively
Requirements Experience & Qualifications
Bachelor’s degree (B.A.) from an accredited institution or equivalent experience
5+ years of experience in the financial services sector
Prior experience working in a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment
Ability to engage effectively with stakeholders at all organizational levels, including C‑suite executives
Technical Skills
Proficiency in Microsoft Office Suite, including PowerPoint and Excel
Familiarity with cloud technologies, especially Microsoft Azure
Understanding of network infrastructure and server technologies
Knowledge of current and emerging technology trends
Benefits At
FusionTek , we truly believe our people are our most valuable asset. That’s why we’re proud to offer:
Competitive salary: $85,000 - $100,000 per year
Quarterly bonus eligibility to reward performance
Comprehensive coverage: Medical premium contributions vary by plan: Up to 90% company‑paid coverage for select plans and fixed employer contribution for all other plans
401(k) plan with 4% company matching and immediate vesting
Generous time off: 8 paid holidays + 17 PTO days in your first year
Educational reimbursement for certification tests and access to company‑supplied training resources
Team culture: Fun events and opportunities to connect with colleagues
#J-18808-Ljbffr