Account Coordinator
accessiBe, New York, NY, United States
accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellence and sincerity.
About The Role We are looking for a highly organized, proactive Account Coordinator to join our dynamic and fast-paced team. In this role, you will be the first line of communication for our customers, managing a high volume of calls and emails each day. You will play a key role in ensuring accounts are fully supported, organized, and positioned for long-term success. Your efforts will directly impact retention, expansion and improve the customer experience overall.
Key Responsibilities
Manage a high volume of daily customer interactions via phone and email with professionalism, accuracy, and urgency.
Provide proactive support to customers to identify potential issues and resolve them before they escape.
Partner closely with internal teams to ensure accounts are set up for success and operating smoothly.
Maintain comprehensive account records by tracking all communications, deliverables, and follow‑ups, and actively hunting for and establishing relationships with key decision-makers.
Execute ad hoc account‑related tasks as needed, including reporting, coordination with internal departments, and process documentation.
Identify trends or recurring issues and share insights to help streamline operations and reduce reactive work.
Contribute to continuous improvement efforts, offering feedback on tools, workflows, and customer experience enhancements.
Qualifications
1–2 years of experience in customer service, account coordination, or client support (business to business experience preferred).
Exceptional written and verbal communication skills, with the ability to handle multiple customer conversations simultaneously.
Strong organizational skills and attention to detail — able to manage multiple priorities in a high‑paced environment.
Proactive problem‑solver with a positive, team‑oriented attitude.
Comfortable using CRM and ticketing systems (e.g., Salesforce, Zendesk).
Ability to stay calm under pressure and maintain professionalism in all interactions.
Requirements
Basic computer literacy (comfortable navigating the internet, email, and simple software tools).
Strong communication skills and a confident phone presence.
Ability to manage high call volumes while maintaining quality service.
Quick learner who can adapt to new systems and processes.
Organized and reliable, with strong attention to detail.
Positive, customer‑first attitude.
Nice To Have (Not Required)
Previous customer service, call center, or related experience.
Familiarity with CRMs (Salesforce, HubSpot, etc.)
Why You’ll Love Working Here
Scale & Leverage: In this role, your impact is exponential
The Vibe: We work hard, but we don’t take ourselves too seriously. Expect a collaborative culture, open doors, and a team that actually likes each other.
The Perks: Competitive Salary, Equity, Comprehensive Health Benefits, Generous PTO.
Salary Expectations: $50,000 – $60,000 base salary
Equal Opportunities At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need.
Please don’t hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process.
#J-18808-Ljbffr
About The Role We are looking for a highly organized, proactive Account Coordinator to join our dynamic and fast-paced team. In this role, you will be the first line of communication for our customers, managing a high volume of calls and emails each day. You will play a key role in ensuring accounts are fully supported, organized, and positioned for long-term success. Your efforts will directly impact retention, expansion and improve the customer experience overall.
Key Responsibilities
Manage a high volume of daily customer interactions via phone and email with professionalism, accuracy, and urgency.
Provide proactive support to customers to identify potential issues and resolve them before they escape.
Partner closely with internal teams to ensure accounts are set up for success and operating smoothly.
Maintain comprehensive account records by tracking all communications, deliverables, and follow‑ups, and actively hunting for and establishing relationships with key decision-makers.
Execute ad hoc account‑related tasks as needed, including reporting, coordination with internal departments, and process documentation.
Identify trends or recurring issues and share insights to help streamline operations and reduce reactive work.
Contribute to continuous improvement efforts, offering feedback on tools, workflows, and customer experience enhancements.
Qualifications
1–2 years of experience in customer service, account coordination, or client support (business to business experience preferred).
Exceptional written and verbal communication skills, with the ability to handle multiple customer conversations simultaneously.
Strong organizational skills and attention to detail — able to manage multiple priorities in a high‑paced environment.
Proactive problem‑solver with a positive, team‑oriented attitude.
Comfortable using CRM and ticketing systems (e.g., Salesforce, Zendesk).
Ability to stay calm under pressure and maintain professionalism in all interactions.
Requirements
Basic computer literacy (comfortable navigating the internet, email, and simple software tools).
Strong communication skills and a confident phone presence.
Ability to manage high call volumes while maintaining quality service.
Quick learner who can adapt to new systems and processes.
Organized and reliable, with strong attention to detail.
Positive, customer‑first attitude.
Nice To Have (Not Required)
Previous customer service, call center, or related experience.
Familiarity with CRMs (Salesforce, HubSpot, etc.)
Why You’ll Love Working Here
Scale & Leverage: In this role, your impact is exponential
The Vibe: We work hard, but we don’t take ourselves too seriously. Expect a collaborative culture, open doors, and a team that actually likes each other.
The Perks: Competitive Salary, Equity, Comprehensive Health Benefits, Generous PTO.
Salary Expectations: $50,000 – $60,000 base salary
Equal Opportunities At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need.
Please don’t hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process.
#J-18808-Ljbffr