SaaS Account Manager
Tyk, Washington, District of Columbia, United States
Who are Tyk, and what do we do?
The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!) If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London – UK, London – Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.
Our Mission Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.
Total flexibility, default remote, radical responsibility We offer unlimited paid holidays and remote working from anywhere in the world, for everyone. Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier.
The Role As an Account Manager at Tyk, you own and develop long‑term relationships with our customers. Tyk provides a technical platform used by engineering teams to build, secure, and operate APIs that power modern digital services. Increasingly, those APIs are also becoming the connective layer for AI‑powered systems and intelligent applications, and our customers rely on Tyk to manage that complexity at scale. In this role, you are the commercial owner of a portfolio of accounts, responsible for maintaining strong partnerships and ensuring customers continue to realise value from the platform over time. Our customers often operate in complex technical environments with multiple stakeholders across engineering, platform, and leadership teams. Success in this role comes from understanding those environments, building trusted relationships, and connecting customers with the right expertise within Tyk to help them move forward. You’ll work closely with colleagues across sales, product, and technical teams, ensuring customers have the support and clarity they need while maintaining ownership of the overall commercial relationship.
Requirements What we’re looking for
Experience owning customer relationships in a B2B SaaS or enterprise technology environment
A track record of managing commercial customer relationships, including renewals and account growth
Experience working with technical products or engineering‑led organisations
Ability to build relationships across both technical and business stakeholders
Confidence leading commercial conversations and navigating complex customer environments
Strong organisation, communication, and follow‑through
Experience collaborating with cross‑functional teams to deliver successful customer outcomes
About you
You enjoy working with technically sophisticated products and customers
You build trusted relationships across complex organisations
You’re comfortable owning commercial outcomes and guiding long‑term partnerships
You’re proactive, organised, and able to navigate ambiguity
You enjoy connecting people and expertise to solve meaningful problems for customers
Benefits
Everyone has unlimited paid holidays.
We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
Employee share scheme
Generous maternity and paternity leave
401k, vision, dental & medical
Volunteering Days
Company retreats
Employee Wellbeing platform
Our Values
It’s ok to screw up!
The only stupid idea, is the untested one!
Trust starts with you - make it count!
Assume best intent!
Make things better!
What’s it like to work here?! Check it out: https://tyk.io/worklife/
Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
You can see more about us here https://tyk.io
#J-18808-Ljbffr
Our Mission Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.
Total flexibility, default remote, radical responsibility We offer unlimited paid holidays and remote working from anywhere in the world, for everyone. Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier.
The Role As an Account Manager at Tyk, you own and develop long‑term relationships with our customers. Tyk provides a technical platform used by engineering teams to build, secure, and operate APIs that power modern digital services. Increasingly, those APIs are also becoming the connective layer for AI‑powered systems and intelligent applications, and our customers rely on Tyk to manage that complexity at scale. In this role, you are the commercial owner of a portfolio of accounts, responsible for maintaining strong partnerships and ensuring customers continue to realise value from the platform over time. Our customers often operate in complex technical environments with multiple stakeholders across engineering, platform, and leadership teams. Success in this role comes from understanding those environments, building trusted relationships, and connecting customers with the right expertise within Tyk to help them move forward. You’ll work closely with colleagues across sales, product, and technical teams, ensuring customers have the support and clarity they need while maintaining ownership of the overall commercial relationship.
Requirements What we’re looking for
Experience owning customer relationships in a B2B SaaS or enterprise technology environment
A track record of managing commercial customer relationships, including renewals and account growth
Experience working with technical products or engineering‑led organisations
Ability to build relationships across both technical and business stakeholders
Confidence leading commercial conversations and navigating complex customer environments
Strong organisation, communication, and follow‑through
Experience collaborating with cross‑functional teams to deliver successful customer outcomes
About you
You enjoy working with technically sophisticated products and customers
You build trusted relationships across complex organisations
You’re comfortable owning commercial outcomes and guiding long‑term partnerships
You’re proactive, organised, and able to navigate ambiguity
You enjoy connecting people and expertise to solve meaningful problems for customers
Benefits
Everyone has unlimited paid holidays.
We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
Employee share scheme
Generous maternity and paternity leave
401k, vision, dental & medical
Volunteering Days
Company retreats
Employee Wellbeing platform
Our Values
It’s ok to screw up!
The only stupid idea, is the untested one!
Trust starts with you - make it count!
Assume best intent!
Make things better!
What’s it like to work here?! Check it out: https://tyk.io/worklife/
Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
You can see more about us here https://tyk.io
#J-18808-Ljbffr