Customer Service Representative (CSR)
Chomarat North America, Williamston, SC, United States
Issue invoices
Founded in 1898, CHOMARAT is an innovative international textile group that has become a benchmark in the world of materials and technical textiles. Established in Anderson, SC, in 1985, CHOMARAT North America has three production sites dedicated to Composites Reinforcements and Construction Reinforcements. We deliver a unique range of solutions, fabrics, multi‑axial and multi‑layer reinforcements made with materials such as glass, aramid and carbon fibers. Producers of composite parts recognize our expertise and the quality of our high‑performance reinforcements in the transportation, energy, marine, sports equipment and aerospace sectors. In the field of construction and civil engineering, CHOMARAT is an expert in laid scrim technology, present both inside and outside of buildings.
Discover more about CHOMARAT at CHOMARAT.com
We are an Equal Opportunity Employer POSITION TITLE: Customer Service Representative
POSITION STATUS: Full Time/Salaried Exempt
HOURS: Generally first shift, M/F but may work other hours/days based on business needs.
SALARY/BENEFITS: We offer a competitive salary and a full range of benefits with the employer paying the majority of the cost for the employee. Benefits include Medical, Dental, Vision, Short and Long Term Disability, Life and AD7D insurance, Flexible Spending and Health Savings accounts, and a 401k plan where the company makes both matching and regular contributions. We offer a wellness program that provides rate discounts, a personal health coach, free screenings, a tobacco cessation program and discounted gym rates or reimbursements. In addition, employees have access to two Employee Assistance Programs which provide free assistance to our employees and their household dependents.
Position Overview This position is responsible for establishing a working relationship with customers and responding to customer inquiries, entering purchase orders, and confirming ship dates. The CSR ensures customers receive prompt and courteous service. The role includes distributing inquiries and orders to sales, operations, and management; participating in planning meetings; entering orders into our business system; sending order confirmations, including ship dates; and following orders to completion. Additional but less frequent tasks include light administrative assistance to management, customer visits and trade show participation.
We are an Equal-Opportunity Employer Job Responsibilities Overview
Communicate with customers by phone or email regarding inquiries, purchase orders, order confirmations, and shipments.
Interface with sales, production planning, manufacturing, quality assurance and shipping to communicate orders, delivery dates or complaints while promptly responding to customer inquiries.
Foster positive customer relationships with a service‑minded focus.
Receive and review the accuracy of incoming orders, request availability from operations/planning and enter orders into our business system. Manage all subsequent order processes.
Issue confirmations, including ship dates; Issue packing lists; Issue bills of lading; Issue invoices.
Notify appropriate sales manager and VP of Sales of any potential problematic situations. Keep customers updated on our progress to solve any problems.
Generate quotes for specified customers based on specific customer price lists.
Coordinate shipments with approved/requested carriers to meet pick‑up and delivery requirements, communicate shipping information to customers and provide confirmation and updates as required.
Process credit card sales.
Update and publish internal sales file twice per week for management visibility.
Maintain select Excel spreadsheet reports, distributing weekly.
Provide administrative support to President and Vice President of Sales, as necessary.
Assist in hosting customers or other guests visiting Chomarat facilities.
Maintain reliable onsite attendance as an essential function of the job.
Interact with others in a professional manner and respond well to direction.
Work independently to meet goals and take ownership for actions.
Qualifications Overview
Requires ability to read and interpret documents and written materials as well as speak effectively to all levels of the organization and customers.
Requires ability to listen for understanding in conversations.
Requires ability to apply basic math and calculate amounts such as discounts and percentages.
Requires ability to interpret instructions and solve practical problems.
Intermediate Microsoft Office or related software skills necessary to work with spreadsheets, documentation, presentations and for email communication.
ERP business systems (Microsoft – Business Central) ability preferred.
Requires ability to review facts and make appropriate decisions.
Requires ability to be thorough, detailed, and accurate with work assignments.
Requires an understanding of professional business conduct.
Requires ability to work independently and prioritize work to meet goals.
Authority
Talk with and/or visit customers, quote pricing, schedule deliveries, communicate customer issues.
Inside sales decision making.
Negotiate pricing with common delivery carriers.
Schedule common carriers.
Represent company in trade shows and customer visits under the direction of Management.
Education/Experience Preferences/Requirements Requires an associates degree in a business related field with 2+ years of customer service experience or a high school diploma (or GED) with a minimum of 4+ years of customer service or related administrative experience.
Must have a valid driver’s license and transportation to travel between plants or perform other job duties.
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Founded in 1898, CHOMARAT is an innovative international textile group that has become a benchmark in the world of materials and technical textiles. Established in Anderson, SC, in 1985, CHOMARAT North America has three production sites dedicated to Composites Reinforcements and Construction Reinforcements. We deliver a unique range of solutions, fabrics, multi‑axial and multi‑layer reinforcements made with materials such as glass, aramid and carbon fibers. Producers of composite parts recognize our expertise and the quality of our high‑performance reinforcements in the transportation, energy, marine, sports equipment and aerospace sectors. In the field of construction and civil engineering, CHOMARAT is an expert in laid scrim technology, present both inside and outside of buildings.
Discover more about CHOMARAT at CHOMARAT.com
We are an Equal Opportunity Employer POSITION TITLE: Customer Service Representative
POSITION STATUS: Full Time/Salaried Exempt
HOURS: Generally first shift, M/F but may work other hours/days based on business needs.
SALARY/BENEFITS: We offer a competitive salary and a full range of benefits with the employer paying the majority of the cost for the employee. Benefits include Medical, Dental, Vision, Short and Long Term Disability, Life and AD7D insurance, Flexible Spending and Health Savings accounts, and a 401k plan where the company makes both matching and regular contributions. We offer a wellness program that provides rate discounts, a personal health coach, free screenings, a tobacco cessation program and discounted gym rates or reimbursements. In addition, employees have access to two Employee Assistance Programs which provide free assistance to our employees and their household dependents.
Position Overview This position is responsible for establishing a working relationship with customers and responding to customer inquiries, entering purchase orders, and confirming ship dates. The CSR ensures customers receive prompt and courteous service. The role includes distributing inquiries and orders to sales, operations, and management; participating in planning meetings; entering orders into our business system; sending order confirmations, including ship dates; and following orders to completion. Additional but less frequent tasks include light administrative assistance to management, customer visits and trade show participation.
We are an Equal-Opportunity Employer Job Responsibilities Overview
Communicate with customers by phone or email regarding inquiries, purchase orders, order confirmations, and shipments.
Interface with sales, production planning, manufacturing, quality assurance and shipping to communicate orders, delivery dates or complaints while promptly responding to customer inquiries.
Foster positive customer relationships with a service‑minded focus.
Receive and review the accuracy of incoming orders, request availability from operations/planning and enter orders into our business system. Manage all subsequent order processes.
Issue confirmations, including ship dates; Issue packing lists; Issue bills of lading; Issue invoices.
Notify appropriate sales manager and VP of Sales of any potential problematic situations. Keep customers updated on our progress to solve any problems.
Generate quotes for specified customers based on specific customer price lists.
Coordinate shipments with approved/requested carriers to meet pick‑up and delivery requirements, communicate shipping information to customers and provide confirmation and updates as required.
Process credit card sales.
Update and publish internal sales file twice per week for management visibility.
Maintain select Excel spreadsheet reports, distributing weekly.
Provide administrative support to President and Vice President of Sales, as necessary.
Assist in hosting customers or other guests visiting Chomarat facilities.
Maintain reliable onsite attendance as an essential function of the job.
Interact with others in a professional manner and respond well to direction.
Work independently to meet goals and take ownership for actions.
Qualifications Overview
Requires ability to read and interpret documents and written materials as well as speak effectively to all levels of the organization and customers.
Requires ability to listen for understanding in conversations.
Requires ability to apply basic math and calculate amounts such as discounts and percentages.
Requires ability to interpret instructions and solve practical problems.
Intermediate Microsoft Office or related software skills necessary to work with spreadsheets, documentation, presentations and for email communication.
ERP business systems (Microsoft – Business Central) ability preferred.
Requires ability to review facts and make appropriate decisions.
Requires ability to be thorough, detailed, and accurate with work assignments.
Requires an understanding of professional business conduct.
Requires ability to work independently and prioritize work to meet goals.
Authority
Talk with and/or visit customers, quote pricing, schedule deliveries, communicate customer issues.
Inside sales decision making.
Negotiate pricing with common delivery carriers.
Schedule common carriers.
Represent company in trade shows and customer visits under the direction of Management.
Education/Experience Preferences/Requirements Requires an associates degree in a business related field with 2+ years of customer service experience or a high school diploma (or GED) with a minimum of 4+ years of customer service or related administrative experience.
Must have a valid driver’s license and transportation to travel between plants or perform other job duties.
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