Director, Account Management
Daxko, Birmingham, AL, United States
Daxko builds the software that powers fitness, wellness, and community organizations—everything from member management and payments to digital engagement and analytics. From small studios to the largest associations, we help thousands of fitness businesses streamline operations, enhance member experiences, and drive sustainable revenue growth.
The Director of Account Management is a senior leadership role responsible for shaping and scaling Daxko’s post‑sale revenue strategy. You’ll lead a high‑performing Account Management team focused on renewals, retention, and expansion, while building predictable, repeatable systems that drive long‑term customer growth.
Partnering closely with the VP, Club Market, you’ll influence how we engage, retain, and grow our customer base—balancing strategic leadership with hands‑on execution. Success in this role means strong renewal performance, meaningful upsell and cross‑sell growth, accurate forecasting, and a team that thrives under clear expectations and thoughtful coaching.
What You’ll Do Lead & Develop a High-Impact Team
Recruit, hire, and develop top Account Management talent
Coach Account Managers through regular 1:1s, performance reviews, and forecast calls
Own team renewal and expansion revenue targets and drive consistent quota attainment
Establish clear expectations, KPIs, and accountability across the team
Oversee account coverage and assignments to balance workload and revenue opportunity
Build and maintain a strong operating cadence for the Account Management function
Drive Revenue Growth & Retention
Own the post‑sale revenue strategy, including renewals, retention, and expansion
Develop and execute account growth strategies aligned with company goals
Implement standardized renewal workflows, forecasting discipline, and pipeline rigor
Partner closely with Sales leadership to align on account ownership, expansion strategy, and renewals
Actively participate in discovery, renewals, and key client presentations
Build Scalable Programs & Processes
Define and document the Account Management program, including engagement models, role expectations, and customer value proposition
Standardize the customer lifecycle journey—from onboarding handoff through renewal and ongoing engagement
Establish and monitor key metrics such as net retention, expansion ARR, customer health, and satisfaction
Use data and insights to continuously refine strategy and performance
Be a Voice for the Customer
Serve as a trusted advocate for key clients across the organization
Partner with Product, Marketing, Finance, and Customer Support to improve the overall customer experience
Share customer feedback to influence product development and business strategy
Stay current on industry trends, competitors, and market conditions to help customers maximize Daxko’s value
Reporting & Visibility
Provide regular updates to senior leadership on account performance, risks, and overall customer health
What You Bring Required Skills & Abilities
Excellent verbal, written, and presentation skills
Strong organizational and time‑management abilities
Comfort leading through change and adapting to evolving business needs- Proven ability to manage complex, high‑tier customer issues
A calm, solutions‑oriented approach in high‑pressure situations
A genuine passion for customer success and relationship building
Education & Experience
Bachelor’s degree or equivalent experience
7+ years of account management experience
3+ years of people leadership or supervisory experience
Strong understanding of account management best practices
Proficiency in Salesforce
Strong working knowledge of Daxko solutions, add‑on services, and third‑party integrations
Preferred Qualifications
MBA or advanced degree in a related field
10+ years of customer service or sales experience
Extensive B2B Account Management experience
Deep expertise in at least two Daxko products and related integrations
Travel & Work Environment
Up to 40% travel, including on‑site customer visits
Regular video conferencing and phone communication
Prolonged computer use and hands‑on participation in customer site observations
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full‑time team members.
Some Of Our Favorites Include
Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New‑Parent Paid Leave
Casual work environments
Flexible work - remote & hybrid
All your information will be kept confidential according to EEO guidelines.
The on‑target‑earning (OTE) for this role is $213,539 – $265,200 per year.
#J-18808-Ljbffr
The Director of Account Management is a senior leadership role responsible for shaping and scaling Daxko’s post‑sale revenue strategy. You’ll lead a high‑performing Account Management team focused on renewals, retention, and expansion, while building predictable, repeatable systems that drive long‑term customer growth.
Partnering closely with the VP, Club Market, you’ll influence how we engage, retain, and grow our customer base—balancing strategic leadership with hands‑on execution. Success in this role means strong renewal performance, meaningful upsell and cross‑sell growth, accurate forecasting, and a team that thrives under clear expectations and thoughtful coaching.
What You’ll Do Lead & Develop a High-Impact Team
Recruit, hire, and develop top Account Management talent
Coach Account Managers through regular 1:1s, performance reviews, and forecast calls
Own team renewal and expansion revenue targets and drive consistent quota attainment
Establish clear expectations, KPIs, and accountability across the team
Oversee account coverage and assignments to balance workload and revenue opportunity
Build and maintain a strong operating cadence for the Account Management function
Drive Revenue Growth & Retention
Own the post‑sale revenue strategy, including renewals, retention, and expansion
Develop and execute account growth strategies aligned with company goals
Implement standardized renewal workflows, forecasting discipline, and pipeline rigor
Partner closely with Sales leadership to align on account ownership, expansion strategy, and renewals
Actively participate in discovery, renewals, and key client presentations
Build Scalable Programs & Processes
Define and document the Account Management program, including engagement models, role expectations, and customer value proposition
Standardize the customer lifecycle journey—from onboarding handoff through renewal and ongoing engagement
Establish and monitor key metrics such as net retention, expansion ARR, customer health, and satisfaction
Use data and insights to continuously refine strategy and performance
Be a Voice for the Customer
Serve as a trusted advocate for key clients across the organization
Partner with Product, Marketing, Finance, and Customer Support to improve the overall customer experience
Share customer feedback to influence product development and business strategy
Stay current on industry trends, competitors, and market conditions to help customers maximize Daxko’s value
Reporting & Visibility
Provide regular updates to senior leadership on account performance, risks, and overall customer health
What You Bring Required Skills & Abilities
Excellent verbal, written, and presentation skills
Strong organizational and time‑management abilities
Comfort leading through change and adapting to evolving business needs- Proven ability to manage complex, high‑tier customer issues
A calm, solutions‑oriented approach in high‑pressure situations
A genuine passion for customer success and relationship building
Education & Experience
Bachelor’s degree or equivalent experience
7+ years of account management experience
3+ years of people leadership or supervisory experience
Strong understanding of account management best practices
Proficiency in Salesforce
Strong working knowledge of Daxko solutions, add‑on services, and third‑party integrations
Preferred Qualifications
MBA or advanced degree in a related field
10+ years of customer service or sales experience
Extensive B2B Account Management experience
Deep expertise in at least two Daxko products and related integrations
Travel & Work Environment
Up to 40% travel, including on‑site customer visits
Regular video conferencing and phone communication
Prolonged computer use and hands‑on participation in customer site observations
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full‑time team members.
Some Of Our Favorites Include
Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New‑Parent Paid Leave
Casual work environments
Flexible work - remote & hybrid
All your information will be kept confidential according to EEO guidelines.
The on‑target‑earning (OTE) for this role is $213,539 – $265,200 per year.
#J-18808-Ljbffr