Hospitality Specialist
Opensity Solutions, San Jose, CA, United States
The
Floor Host
serves as the primary point of contact on the office floor, delivering a high-touch, hospitality-driven experience for employees, clients, and visitors. This role provides visible, proactive support across the workplace by assisting with meetings, answering questions, and ensuring the office environment remains organized, professional, and welcoming.
The ideal candidate is service-oriented, detail-focused, and thrives in a fast-paced corporate environment where providing exceptional workplace experiences is a priority.
Pay: $22.89
Key Responsibilities Workplace & Guest Experience
Serve as the
go-to resource on the office floor , assisting employees, guests, and visitors with questions, directions, and workplace support.
Deliver a
hospitality-focused experience , ensuring all guests feel welcomed and supported.
Act as a
brand ambassador , representing the organization with professionalism and a client-first mindset.
Respond to requests and inquiries in person, by email, or by phone in a timely and knowledgeable manner.
Meeting & Event Support
Provide
real-time support for meetings across office floors , connecting with meeting organizers and guests as meetings begin.
Confirm meeting room requirements in advance, including
lighting, supplies, temperature, and audio/visual equipment .
Monitor meeting rooms to ensure proper usage, confirm attendance, and identify no-show reservations.
Reset meeting rooms after events and return equipment to designated storage areas.
Provide meeting organizers with contact information for additional support during meetings.
Conduct
regular floor inspections
to ensure meeting rooms, common areas, and workspaces remain clean, organized, and professional.
Support the organization’s
hoteling and mobile workspace culture
by assisting employees with workspace reservations.
Monitor meeting room occupancy and reclaim unused rooms when necessary to maximize workspace availability.
Work closely with facilities teams to report and resolve issues such as lighting problems, damaged furniture, or maintenance concerns.
Operations & Reporting
Capture and report data related to customer interactions and workplace support requests.
Maintain knowledge of
internal events, workplace policies, and office procedures
to assist employees and guests effectively.
Ensure compliance with
company and client policies , including safety and operational procedures.
Training & Development
Participate in required training programs and ongoing professional development to support workplace service excellence.
Qualifications
2–3 years of experience in
hospitality, hotel operations, workplace experience, event coordination, or customer service
Strong
technical skills , including Microsoft Office, Google Workspace, and familiarity with audio/visual equipment
Ability to
work in a fast-paced environment and manage multiple priorities
Excellent
communication and interpersonal skills
Professional demeanor with a
strong customer service mindset
Ability to stand and move throughout the office floor for extended periods
Core Competencies
Client-first service mentality
Strong attention to detail and organizational skills
Ability to multitask and adapt in a fast-changing environment
Effective decision-making and problem-solving skills
Excellent verbal and written communication
Ability to identify both
stated and unstated client needs
Flexibility, adaptability, and strong prioritization skills
#J-18808-Ljbffr
Floor Host
serves as the primary point of contact on the office floor, delivering a high-touch, hospitality-driven experience for employees, clients, and visitors. This role provides visible, proactive support across the workplace by assisting with meetings, answering questions, and ensuring the office environment remains organized, professional, and welcoming.
The ideal candidate is service-oriented, detail-focused, and thrives in a fast-paced corporate environment where providing exceptional workplace experiences is a priority.
Pay: $22.89
Key Responsibilities Workplace & Guest Experience
Serve as the
go-to resource on the office floor , assisting employees, guests, and visitors with questions, directions, and workplace support.
Deliver a
hospitality-focused experience , ensuring all guests feel welcomed and supported.
Act as a
brand ambassador , representing the organization with professionalism and a client-first mindset.
Respond to requests and inquiries in person, by email, or by phone in a timely and knowledgeable manner.
Meeting & Event Support
Provide
real-time support for meetings across office floors , connecting with meeting organizers and guests as meetings begin.
Confirm meeting room requirements in advance, including
lighting, supplies, temperature, and audio/visual equipment .
Monitor meeting rooms to ensure proper usage, confirm attendance, and identify no-show reservations.
Reset meeting rooms after events and return equipment to designated storage areas.
Provide meeting organizers with contact information for additional support during meetings.
Conduct
regular floor inspections
to ensure meeting rooms, common areas, and workspaces remain clean, organized, and professional.
Support the organization’s
hoteling and mobile workspace culture
by assisting employees with workspace reservations.
Monitor meeting room occupancy and reclaim unused rooms when necessary to maximize workspace availability.
Work closely with facilities teams to report and resolve issues such as lighting problems, damaged furniture, or maintenance concerns.
Operations & Reporting
Capture and report data related to customer interactions and workplace support requests.
Maintain knowledge of
internal events, workplace policies, and office procedures
to assist employees and guests effectively.
Ensure compliance with
company and client policies , including safety and operational procedures.
Training & Development
Participate in required training programs and ongoing professional development to support workplace service excellence.
Qualifications
2–3 years of experience in
hospitality, hotel operations, workplace experience, event coordination, or customer service
Strong
technical skills , including Microsoft Office, Google Workspace, and familiarity with audio/visual equipment
Ability to
work in a fast-paced environment and manage multiple priorities
Excellent
communication and interpersonal skills
Professional demeanor with a
strong customer service mindset
Ability to stand and move throughout the office floor for extended periods
Core Competencies
Client-first service mentality
Strong attention to detail and organizational skills
Ability to multitask and adapt in a fast-changing environment
Effective decision-making and problem-solving skills
Excellent verbal and written communication
Ability to identify both
stated and unstated client needs
Flexibility, adaptability, and strong prioritization skills
#J-18808-Ljbffr