Customer Service Representative
FF Inc, Orlando, FL, United States
Location
Orlando, FL
About The Position We are seeking a reliable, customer-focused
Customer Service Representative
to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
Greet customers and provide accurate, friendly assistance in person or over the phone
Answer questions about products, services, policies, and account information
Help resolve customer concerns and ***escalate*** issues when needed
Process transactions, orders, payments, or account updates (based on company needs)
Maintain a clean, organized workspace and uphold company service standards
Document customer interactions in the CRM or system accurately
Support team members with daily tasks, administrative duties, and customer follow-up
Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
Strong verbal communication and interpersonal skills
Friendly, patient, and professional demeanor
Ability to handle customer concerns with problem-solving and empathy
Basic computer and data-entry skills
Strong time-management and reliability — consistent attendance is essential
Prior customer service, retail, call center, or hospitality experience is preferred but not required
Ability to work a full-time schedule (40 hours per week)
What We Offer
Competitive pay + bonus structure (if applicable)
Comprehensive training to set you up for success
Opportunities for advancement into senior roles
Supportive, team-oriented environment
Who Thrives in This Role This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills: sales orientation, customer, problem-solving skills, technical troubleshooting, crm systems, product knowledge, excellent communication skills, basic computer skills, sales skills, customer engagement, adaptability, sales, organizing operations, listening, computer skills, crm software, communication, customer relationship management, communication skills, problem solving, customer service skills, crm navigation, tech-savvy, organization, relationship building, organizational skills, persuasive conversations, problem-solving, listening skills, basic, troubleshooting, relationship-building, time management, ownership, computer proficiency, customer interaction, tech-savviness, basic computer proficiency, technology navigation, collaboration, teamwork, customer service, collaborative teamwork, team collaboration, interpersonal skills, active listening, calm demeanor, persuasive conversation, customer relationship management (crm), email communication, email, solution-oriented demeanor, crm proficiency, persuasion
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About The Position We are seeking a reliable, customer-focused
Customer Service Representative
to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
Greet customers and provide accurate, friendly assistance in person or over the phone
Answer questions about products, services, policies, and account information
Help resolve customer concerns and ***escalate*** issues when needed
Process transactions, orders, payments, or account updates (based on company needs)
Maintain a clean, organized workspace and uphold company service standards
Document customer interactions in the CRM or system accurately
Support team members with daily tasks, administrative duties, and customer follow-up
Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
Strong verbal communication and interpersonal skills
Friendly, patient, and professional demeanor
Ability to handle customer concerns with problem-solving and empathy
Basic computer and data-entry skills
Strong time-management and reliability — consistent attendance is essential
Prior customer service, retail, call center, or hospitality experience is preferred but not required
Ability to work a full-time schedule (40 hours per week)
What We Offer
Competitive pay + bonus structure (if applicable)
Comprehensive training to set you up for success
Opportunities for advancement into senior roles
Supportive, team-oriented environment
Who Thrives in This Role This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills: sales orientation, customer, problem-solving skills, technical troubleshooting, crm systems, product knowledge, excellent communication skills, basic computer skills, sales skills, customer engagement, adaptability, sales, organizing operations, listening, computer skills, crm software, communication, customer relationship management, communication skills, problem solving, customer service skills, crm navigation, tech-savvy, organization, relationship building, organizational skills, persuasive conversations, problem-solving, listening skills, basic, troubleshooting, relationship-building, time management, ownership, computer proficiency, customer interaction, tech-savviness, basic computer proficiency, technology navigation, collaboration, teamwork, customer service, collaborative teamwork, team collaboration, interpersonal skills, active listening, calm demeanor, persuasive conversation, customer relationship management (crm), email communication, email, solution-oriented demeanor, crm proficiency, persuasion
#J-18808-Ljbffr