Director, Product Management

Company Overview

PayPal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that simplify the movement of money, selling, and shopping. We empower consumers and businesses in approximately 200 markets to thrive in the global economy.

We operate a global, two‑sided network that connects hundreds of millions of merchants and consumers online and in person. PayPal offers proprietary payment solutions that enable merchants to complete payments on our platform and provide customers with flexible funding options including bank accounts, PayPal or Venmo balances, credit and debit cards, certain cryptocurrencies, and more.

Our products support cross‑border shopping, help merchants extend global reach, and reduce complexity and friction in trade.

Job Description Summary

This role establishes a cohesive product vision and strategy across the company, leading product strategy development with cross‑functional teams. It balances innovative design with technical implementation while meeting regulatory requirements and customer needs to enhance the customer experience, drive metrics for success, and standardize analytics and market research for data‑driven decisions. Key responsibilities include ensuring product profitability, leading operational reviews, and collaborating with global partners to maximize efficiency in a dynamic environment.

Essential Responsibilities

• Establish a shared vision across the company for one or more products or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
• Lead product strategy development, creating a clear, executable view of the product strategy in collaboration with cross‑functional stakeholders.
• Influence the architectural roadmap, balancing innovative design with technical implementation, regulatory requirements, time‑to‑market, customer needs, and product profitability.
• Champion the customer experience and prioritize customer needs in product requirements and decision making.
• Define and use metrics that inform product success, including usability studies, research, and market analysis.
• Standardize workstreams to include analytics, customer discovery, market research, and competitive analysis to drive data‑driven decision‑making.
• Manage product profitability, including budgetary decisions.
• Lead operational mechanisms that drive execution and accountability, including Product Reviews, Operating Reviews, and Business Reviews, and interface with senior leadership as needed.
• Maximize efficiency in a constantly evolving environment where processes are fluid and creative solutions are the standard.

Expected Qualifications

• 10+ years relevant experience and a Bachelor’s degree OR an equivalent combination of education and experience.
• 2+ years of experience leading others.

Key Responsibilities

• Leadership & Strategy: Lead the product management team and collaborate with cross‑functional teams (engineering, design, global markets, operations) to define and execute the product strategy for the AI Assistant.
• Roadmap & Execution: Own the end‑to‑end product lifecycle, from ideation to launch, for new features and innovations; define clear priorities, align with stakeholders, and ensure timely delivery.
• Market & Competitive Analysis: Stay ahead of industry trends, AI advancements, and competitor offerings; use data and insights to inform decision‑making and identify opportunities.
• Cross‑Functional Collaboration: Work closely with engineering to ensure seamless execution of features, collaborating with design, data science, and other product teams to build a best‑in‑class product.
• Data‑Driven Decision Making: Utilize data and analytics to drive decisions, measure success, and optimize the platform for performance, experience, and scalability.
• Bias for Action: Maintain a testing and validation mindset with a drive to take action and iterate based on data and discovery.
• Stakeholder Management: Present product vision, strategy, and performance metrics to senior leadership and other key stakeholders; drive alignment across teams and departments.

Qualifications

• Proven track record of leading and growing high‑performing product teams, fostering collaboration and innovation.
• Strong understanding of AI/ML technologies and their application to real‑world products, particularly assistants and LLMs.
• Experience managing products and aligning product development with business objectives.
• Ability to identify product opportunities, define clear solutions, and drive execution in a fast‑paced, rapidly changing environment.
• Understanding of servicing channels, customer pain points, and customer service is a plus.
• Payments, financial services, and e‑commerce experience is a plus.

Pay Range

San Jose, California: $218,000 – $323,950 annually

Austin, Texas: $198,000 – $294,250 annually

Benefits

We offer a flexible work environment, employee share options, health and life insurance, and more. Learn about our benefits at

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. PayPal also provides reasonable accommodations for qualified individuals with disabilities.

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