Operations Director, Operational Excellence

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Data Center Operational Excellence - Operations Director

Position Summary

Support comprehensive data center operations across regional facilities, providing strategic leadership for mission-critical infrastructure operations while driving operational excellence, reliability, and efficiency to meet stringent service level agreements and business objectives.

Responsibilities

• Strategic Operations Leadership Develop and execute operational support strategies for data center portfolio including capacity planning, performance optimization, and service delivery enhancement. Establish operational standards, policies, and procedures while ensuring alignment with corporate objectives, client requirements, and industry best practices for mission-critical infrastructure management.

• Multi-Site Operations Management Support operations across multiple data center facilities and clients. Provide support to facility managers, engineering teams, and technical staff. Provide technical expertise and program implementation support on deliverables (client service, operational, field execution) of operations and critical environments. Provide or coordinate SME resources to support the needs of the account or site.

• Risk Management and Compliance Establish enterprise-level risk management frameworks for operational activities including business continuity planning, disaster recovery, and security protocols. Ensure compliance with industry regulations, safety standards, and corporate policies while implementing audit processes and quality assurance programs.

• Innovation and Technology Integration Drive adoption of emerging technologies including automation systems, predictive analytics, and IoT platforms to enhance operational efficiency and reduce manual intervention. Champion digital transformation initiatives and evaluate new technologies for competitive advantage and operational improvement.

• Team Development Provide leadership and coaching to operations teams to build capabilities in operational excellence methodologies, problem-solving techniques, and performance improvement practices. Foster collaboration between facilities, engineering, and support teams.

Required Qualifications

• 5+ years operational experience with responsibility for leading teams in a data center environment

• Demonstrated leadership skills in managing people and customers. Strong oral and written communication, negotiation and analytical skills.

• Strong strategic thinker and planner. Ability to develop and create alternative ways to proceed way forward.

• Strong analytical ability to think about all the factors that might affect a situation, recommend and execute solutions.

• Strong organizational skills, complements abilities, i.e. how resources can be arranged for maximum productivity.

• Strong judgment, problem-solving and crisis management skills.

• Excellent interpersonal and relationship building skills.

• Fundamental skills in critical systems such as emergency/stand-by generators, automatic transfer switches, un-interruptible power supply (UPS) systems, power distribution systems, UPS batteries, etc.

• Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, Power Point, Visio and Microsoft Outlook software.

• Extensive electrical, mechanical & plumbing knowledge of commercial facilities with a very strong background in critical data center operations.

• Proven record of providing excellent internal and external customer service

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Compensation and Location

Estimated compensation for this position: 139,400.00 – 139,400.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: Remote – Atlanta, GA; Charlotte, NC; Chicago, IL; Dallas, TX

Application and Benefits

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

Privacy and compliance

JLL processes personal data in connection with its recruitment process. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

JLL is an Equal Opportunity Employer and is committed to providing reasonable accommodations. If you need an accommodation during the employment process, you may email This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to applicable laws, various states and local ordinances may note requirements related to background checks, fair chance hiring, and other protections. Details are provided as part of the posting.

California Residents only: If you are a California resident, view our Supplemental Privacy Statement for rights and disclosures about your personal information.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance, JLL will consider qualified applicants in a manner consistent with applicable laws.

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