Regional Director Operations & Revenue Development (Northeast) - Remote

Overview

Regional Director Operations & Revenue Development (Northeast) - Remote (Finance)

Sonesta International Hotels is the 8th largest hotel company in the U.S. with a growing portfolio of owned, managed, and franchised properties. We deliver hospitality with passion and purpose across 1000+ properties in eight countries and counting.

Job Description Summary

The Regional Director Operations & Revenue Development fosters brand equity, best-in-class operations, and net unit growth by consulting and supporting assigned hotels with a focus on revenue performance, guest satisfaction, and brand program and standards execution. This role serves as the primary face of the brand and develops meaningful hotel owner and operator relationships through authentic engagements.

The position is responsible for creating visible brand value for stakeholders, partnering with the hotel sales team to deliver booked business and viable sales leads by conducting in-market sales calls and marketing events. The position consults and educates hotel owners and operators on effective sales and operational best practices to influence revenue growth.

Stakeholders

• Hotel Owners, Operators & Management Companies
• Sonesta Stakeholders, Franchise Operations / Global Sales / Marketing Leadership

Success Measures

• Hotel RevPAR and Revenue Generation Index Growth
• Reputation and Quality Assurance Performance
• Owner/Operator Satisfaction & Retention

Job Description

• Conduct on-property business performance consultative visits with owners/operators in the assigned region.
• Analyze, develop, and deliver Business Performance 360 consultative reviews and business improvement recommendations.
• Review and update Property Improvement Plans.
• Conduct periodic trainings on-property, at in-region Townhalls, and Brand Conferences related to brand programs, standards, and other assigned curriculum.
• Monitor and follow up with hotels regarding completion of action items such as PIP, RFPs, and other time-sensitive obligations.
• Assist hotel's sales and marketing efforts by:
  • Conducting hotel market assessments and identifying sales opportunities.
  • Partnering with the hotel by making in-market sales calls to develop and deliver both booked and qualified sales lead opportunities.
• Partner with the regional Franchise Services Manager regarding hotel performance and any escalated support issues.
• Advocate the voice of the franchisee in balance with Sonesta objectives, to continuously improve brand tools, resources, strategies, and program development to provide an optimal owner/operator experience and results with the brand.
• Engage in resolution of escalated owner/operator feedback regarding brand performance, brand satisfaction, and license agreement provisions.

You should be

• Experienced. Bachelor’s degree or relevant experience in lieu of degree. 10+ years of professional multi-unit hotel operations and revenue generation leadership.
• An inspirational consultant: Dynamic and adaptable to different learning levels and styles. You inspire others to try new things.
• An exceptional communicator: Excellent interpersonal, written, and oral communication skills; ability to listen, convey wisdom and confidence, and motivate others.
• Technically Proficient: Proficient in MS Excel, Word, PowerPoint, scheduling and e-mail systems, business intelligence, CRM. Preference for SynXis CR & Travelclick Agency 360.
• Organized: Highly organized, self-starter, able to prioritize and multi-task across disciplines and time zones using multiple communication methods.
• Passionate: Delivers best-in-class hotel operations and sales support; invested in stakeholder success.
• Flexible: Adaptable to changing business needs and priorities. Up to 90% travel.
• Resourceful: Collaborative with stakeholders and subject matter experts; shares best practices.
• A Self-Starter: Proactive in achieving goals individually or with a team.
• Results-oriented: Proven track record of driving change.
• Nice: We hire exceptionally nice people.

Additional Job Information/Anticipated

Pay Range

Pay Range: $95k - $120k. Base pay offer may vary depending on factors including job knowledge, skills, and overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Equal Opportunity

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

How to Apply

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications will not be considered.

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