Senior Director, Product (AI Performance & Risk)

Overview

At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.

Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower fearless commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here!

Department: Product

The Product organization at Signifyd leads the vision, strategy, and execution of our product portfolio. We work at the intersection of technology, design, and go-to-market to build solutions that help some of the world’s largest retailers grow confidently in the face of fraud, abuse, and operational complexity.

The Role

At Signifyd, product leadership and business outcomes are inseparable. The Senior Director, Product – AI Performance & Risk owns the two metrics that define the company’s success: loss rates and conversion .

Signifyd guarantees every approved order. When fraud occurs, the company pays for it. That means the performance of our AI systems directly determines our business economics.

This leader owns the product engine behind those decisions. You will lead the product organization responsible for the models, data systems, and decisioning infrastructure that determine whether billions of dollars in ecommerce transactions are approved or declined.

Reporting to the Chief Product Officer, you will partner closely with the CTO, Chief Risk Officer, and CEO to drive Signifyd’s next phase of AI performance and product innovation.

You will lead a team of senior product managers and work closely with engineering, data science, and risk teams to continuously improve the systems that power Signifyd’s real-time decisions.

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