Global Loyalty Strategy & Member Experience Lead

A leading cruise company is seeking a Senior Director, Loyalty Operations, Analytics & Marketing. This strategic role focuses on enhancing guest engagement through the Carnival Rewards program. Responsibilities include overseeing program operations, setting service standards, and leading teams across multiple functions to ensure high-quality benefit delivery. The ideal candidate will have extensive experience in analytics, compliance, and team leadership, along with a strong educational background in business or marketing.
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