Aptitude Software - Senior Account Manager - Remote (Central/Eastern Timezone)

Senior Account Manager – Remote (Central/Eastern Timezone)

Join Aptitude Software’s Client Success team. As a Senior Client Success Manager, you will lead strategic management for enterprise clients in banking, finance, and subscriptions markets, ensuring retention, expansion, and long‑term growth.

Key Responsibilities

• Own and deliver against annual revenue targets (renewals + expansion) across your client portfolio.
• Independently negotiate and close renewals and expansions, including multi‑year and enterprise‑wide contracts.
• Drive upsell and cross‑sell across the full solution suite, identifying whitespace opportunities and expanding into parent companies, subsidiaries, and sister organisations.
• Lead C‑suite level engagements, delivering ROI‑focused QBRs and positioning Aptitude as a growth partner.
• Build and execute strategic account expansion plans that tie product adoption to commercial outcomes.
• Accurately forecast pipeline and deliver ≥90% forecasting accuracy on renewals and expansions.

Targets & KPIs

• Revenue Retention: ≥95% GRR
• Expansion Growth: ≥10% uplift across portfolio
• Executive Engagement: 2+ C‑level meetings per strategic account per quarter

What We Offer

• Competitive salary and commission.
• 401(k) retirement plan with matching.
• Competitive vacation and paid time off.
• Healthcare benefits – medical, dental, and vision plans.
• Pre‑tax saving accounts.
• Life and disability insurance.
• ShareSave scheme.
• Flexible working conditions.

Job Requirements

• 10+ years’ experience in enterprise SaaS Customer Success or Account Management roles.
• Proven track record of closing renewals and expansions independently.
• Demonstrable success in expanding accounts into parent/sister companies and new business units.
• Consistent history of achieving or exceeding commercial targets.
• Exceptional executive presence and confidence influencing C‑level stakeholders.
• Deep commercial acumen with the ability to link product adoption to business outcomes and ROI.

We are committed to fostering a diverse workforce and encourage applications from all backgrounds. If you’re excited about this role but your past experience doesn’t align perfectly with every requirement, we’d still like to hear from you – you might be the candidate we’ve been looking for.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Software Development

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