Deputy Director of Agency Success(Information Technology Manager 4)
Connecticut Department of Administrative Services, WorkFromHome, CT, United States
Deputy Director of Agency Success (Information Technology Manager 4)
Recruitment # MP-001
Location: Hartford, CT
Date Opened: 3/2/ :00:00 AM
Salary: $140,492 - $191,562 annually
Job Type: Open to Agency Employees
Close Date: 3/11/ :59:00 PM
Introduction
The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) is seeking applications from experienced individuals for the position of Deputy Director of Agency Success (Information Technology Manager 4) in Hartford, CT.
Benefits Highlights
- Our new State Employee Benefits Overview page!
- Professional growth and development opportunities
- A healthy work/life balance to all employees
Position Highlights
- Full time, 40 hours per week
- Monday through Friday schedule
- Standard hours 8:00 am to 5:00 pm with some flexibility based on operational needs
- Located in Hartford, CT
- This hybrid position is eligible to apply for telework in accordance with the Telework Policy. The Policy can be found HERE.
Role Overview
As part of the DAS/BITS executive leadership team, the Deputy Director of Agency Success provides enterprise-level vision, strategic direction, and operational leadership for statewide IT services. This role leads customer success functions and manages the full application portfolio for all agencies outside the Health and Human Services domain, ensuring technology solutions align with agency priorities, statewide goals, and long‑term sustainability.
Key Responsibilities
- Lead statewide Agency Success services supporting ~30 executive branch agencies.
- Provide strategic direction for enterprise IT service delivery and customer success operations.
- Oversee Customer Success Managers (CSMs) and their teams.
- Partner with agency leadership to identify business needs and shape technology strategies.
- Direct statewide initiatives in application modernization and process improvement.
- Ensure cross-division collaboration to deliver timely, effective solutions for complex needs.
- Drive operational excellence and cost reduction through process improvement.
- Establish performance metrics and reporting to measure outcomes and customer satisfaction.
- Model department values through consistent leadership behavior.
Selection Plan
In order to be considered for this
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