Mitigation Service Line Director

Responsibilities

• Develop, maintain, and deploy standardized service delivery procedures, tools, and best practices for use by regional teams.
• Partner with Regional Managers and field leadership to ensure service line standards are clearly understood and consistently applied.
• Provide subject‑matter expertise to regional teams on planning, execution, staffing models, and technical approaches.
• Actively engage in service line business development activities to drive growth and increase market capture.
• Support the implementation and enhancement of service lines by expanding innovative technologies and solutions that increase customer value and meet evolving client needs.

Regional Operations Support & Standardization

• Develop, maintain, and deploy standardized service delivery procedures, tools, and best practices for use by regional teams.
• Partner with Regional Managers and field leadership to ensure service line standards are clearly understood and consistently applied.
• Provide subject‑matter expertise to regional teams on planning, execution, staffing models, and technical approaches.
• Actively engage in service line business development activities to drive growth and increase market capture.
• Support the implementation and enhancement of service lines by expanding innovative technologies and solutions that increase customer value and meet evolving client needs.

Financial Stewardship & Performance Management

• Ensure growth and long‑term sustainability of the segment through disciplined financial and operational management.
• Implement processes that promote efficient utilization of labor, equipment, and other resources to support safe, secure, cost‑effective, and efficient operations.
• Manage operational expenditures to maximize value and minimize non‑billable or unnecessary costs.
• Establish and monitor service line metrics that accurately measure performance against targets at both the Segment and Regional levels.

Functional Leadership & People Development

• Provide functional leadership, mentoring, and supervision to service line staff and subject matter experts.
• Communicate regularly to ensure alignment with Acuren’s vision, goals, opportunities, and challenges.
• Mentor and develop Service Line SMEs to strengthen both technical depth and leadership capability.
• Foster positive morale and a culture that promotes ethical business practices, professional conduct, and accountability.
• Support regional Human Resources activities related to recruitment, onboarding, development, and integration of service line personnel into local operations.

Other work duties as assigned.

Requirements

KNOWLEDGE, SKILLS & ABILITIES

• Advanced project management skills, particularly with inspection and/or industrial services
• Development of new market offerings
• Thorough and current understanding of the technical environment
• Entrepreneurial flare with the ability to leverage experience to build a successful enterprise
• Customer and commercial management
• Excellent communication, interpersonal and organizational skills
• Excellent coaching and mentoring skills
• Analytical and problem solving skills to develop solutions that deliver integrated and long lasting results
• A commitment to support understanding and compliance with responsibilities under Acuren’s Safety and Quality Management Systems, policies and procedures.

EDUCATION

• Post‑secondary degree in business, engineering, or a related field preferred; or an equivalent combination of operational and technical experience.
• Minimum of 10–15 years of related industrial experience, including 8–10 years in an operational and/or commercial leadership role.

Benefits

• Competitive Salary
• Medical, dental, and supplemental insurance
• 401K Plan
• Paid Holidays
• Paid Time Off

Working Conditions

• Work is performed in both office settings and field/job site environments.
• Frequent travel to company locations, client sites, or offsite meetings within the assigned area.
• Constantly operates standard office equipment such as computers, telephones, and printers.
• When at job sites or client locations, must adhere to all site safety requirements including the proper use of personal protective equipment (PPE.)
• Frequent interaction with managers, employees, and external stakeholders.
• May require working beyond normal business hours to address emergent matters or project deadlines
• Exposure to confidential and sensitive information requiring discretion and strict adherence to privacy regulations.
• Adaptable to changing schedules with willingness to travel regularly, including last minute and overnight travel.

PHYSICAL JOB REQUIREMENTS & DEMANDS

• Ability to remain in a stationary position for extended periods while working at a computer.
• Frequent operation of standard office equipment such as computers, phones, printers, and copiers.
• Ability to communicate effectively, both verbally and in writing, with employees, managers, and external partners.
• Occasional movement or lifting of office materials, files, or supplies weighing up to 20 pounds.
• Ability to concentrate on detailed tasks, including reviewing and entering information accurately for extended periods.

Company Overview

Acuren is a trusted, single source provider of technology‑enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability , Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition‑based monitoring services.

Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world’s largest industrial segments.

Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well‑equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.

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