Executive Director of Operations (Legal Services)
Roessel Joy, Boston, MA, United States
We are partnering with a well-established and rapidly growing midsize New England law firm with over 40 years of success in civil litigation and insurance defense. As the firm continues to evolve, we are seeking an Executive Director of Operations to serve as the firm’s top operational leader working right alongside the Managing Partners and the Executive Committee.
This is a high-visibility position designed for a seasoned legal operations professional who will thrive on creating consistent systems, mentoring administrative leaders, and ensuring a smooth-running practice.
Key Responsibilities
- Operational Leadership: Oversee day-to-day operations across all firm locations, establishing firm-wide policies and workflows to ensure seamless service delivery.
- Team Management: Directly supervise and mentor Office Managers and administrative department leads, ensuring consistency in staffing and procedures.
- Financial Oversight: Manage operational budgeting, expense controls, and billing support while coordinating with external financial vendors.
- Human Resources: Lead HR operations including talent acquisition, multi-state compliance, employee relations, and benefits administration.
- Technology & Systems: Act as the primary liaison for IT vendors and Managed Service Providers, ensuring cybersecurity controls and evaluating technology improvements.
- Facilities & Risk: Manage leases, vendor contracts, and internal risk management controls across the firm’s New England footprint.
Qualifications
- Experience: 10+ years of progressive leadership experience in law firm administration or legal operations.
- Proven Track Record: Demonstrated success managing multi-office, multi-state operations (specifically within the legal industry).
- Leadership: Extensive experience supervising and mentoring office managers or administrative department heads.
- Subject Matter Expertise: Deep understanding of law firm finance, HR compliance, IT oversight, and facilities management.
- Education: Bachelor’s degree required; Professional Legal Administrator (PLA) certification is strongly preferred.