Senior Director of Applications & Systems

About Us

Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.

What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.

We’re a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we’re just getting started.

About This Role

As a Senior Director of Applications & Systems, you’ll own the strategy, performance, and scalability of the company’s core business systems, including Salesforce, HubSpot, telephony platforms, and other critical SaaS applications. You’ll lead a high-performing team while partnering cross-functionally with Sales, Marketing, Customer Success, Finance, and Operations to ensure systems are secure, integrated, and optimized for growth. Your leadership will directly impact revenue operations, automation strategy, and the company’s next phase of scale.

What You Will Be Doing

• Own the vision, strategy, and roadmap for business applications and enterprise systems
• Lead and develop a team managing Salesforce, HubSpot, telephony, and related platforms
• Ensure system scalability, reliability, security, and overall performance
• Drive integration strategy across internal and external systems
• Partner with executive leadership to align systems investments with company goals
• Establish governance frameworks, data integrity standards, and best practices
• Oversee vendor relationships and manage system budgets
• Prioritize system enhancements and lead new technology initiatives
• Improve operational efficiency through automation and process optimization
• Build a high-performance, accountable team culture with clear KPIs and ownership

Skills & Qualifications

• 10+ years of experience in business systems, enterprise applications, or technology leadership
• Serve as the technical owner for Salesforce CPQ and Billing, partnering with stakeholders across the quote-to-cash process to translate pricing and packaging requirements into scalable configuration.
• 5+ years managing teams supporting core SaaS business systems
• Deep expertise in CRM platforms such as Salesforce, marketing automation platforms such as HubSpot, and the integration of customer communication systems.
• Strong knowledge of systems architecture, integrations, and data governance
• Experience supporting go-to-market, revenue operations, or customer lifecycle workflows
• Proven ability to align technical strategy with measurable business outcomes
• Strong executive communication and stakeholder management skills

Our Company Values We Hope You Showcase

• Unwavering Customer Obsession
• See it, Solve it, Get it Done
• Build, Adapt, Win

What Kenect Offers!

• Health, Dental, Vision, Life & Disability Insurance
• Your birthday is a paid day off
• Onsite gym
• Breakroom full of snacks and drinks
• Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.

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