Director, Automation & AI

Overview

Unified is a nationwide community of providers, operations specialists, and thought leaders who look for the greatest opportunities to impact every woman’s health, at every stage of their journeys. We are unparalleled in our scale and ability to adapt to address unmet and underserved needs. Through 815+ clinics, 23 IVF labs, nationwide telehealth capabilities, and targeted case management, our 2,700+ independent, affiliated providers deliver comprehensive women’s health services and continuously work to implement methods and develop techniques or platforms that improve the healthcare experience. We remain focused on enabling the discovery of new ways for our affiliated providers to deliver the high-quality care experience women deserve, in the ways they most wish to receive it, and collaborate across our community to make our vision a reality.

Introduction

The Director of Automation & AI will own our enterprise automation strategy and AI enablement—spanning process automation (RPA/intelligent automation), applied AI/ML use cases, and AI platform governance. Partnering closely with Product, Engineering, Data, Security, and Business Operations, this leader will deliver measurable productivity, quality, and customer experience improvements while ensuring responsible, secure, and compliant AI adoption.

You will oversee a cross‑functional team (automation engineers, ML engineers, product managers, and CoE analysts), establish governance and standards, drive a portfolio of high‑value use cases, and scale self‑service and citizen development.

Responsibilities

Strategy & Portfolio

• Define and execute a 2–3 year Automation & AI roadmap aligned to the Applications strategy and enterprise objectives.
• Run an intake and prioritization process for high‑ROI use cases; maintain a transparent backlog and benefits forecast.
• Build and lead an Automation & AI Center of Excellence (CoE) to standardize methods, tooling, and success measures.

Delivery & Engineering

• Lead delivery of intelligent automation solutions (e.g., RPA, workflow orchestration, process mining, document understanding) and applied AI (e.g., copilots, NLP/NLU, recommendation, forecasting).
• Partner with application owners to embed AI/automation into core systems (ERP/Finance, HR, CX/CRM, Supply Chain, etc.).
• Oversee model lifecycle and automation reliability: MLOps, versioning, monitoring, testing, rollback, and continuous improvement.

Governance, Risk & Compliance

• Establish Responsible AI standards: fairness, transparency, privacy, IP/security, model risk management, and human‑in‑the‑loop controls.
• Co‑own AI and automation change management with InfoSec and Legal; ensure compliance with relevant regulations and company policy.
• Define data access patterns with Data & Security (PII/PHI handling, data lineage, retention).

Operating Model & Adoption

• Stand up a federated operating model: central CoE + domain squads + citizen developers.
• Build enablement (playbooks, patterns, reusable components, training) to scale safe self‑service.
• Drive change management, communications, and measurable adoption across functions.

People Leadership

• Hire, mentor, and develop a diverse team of automation engineers, ML engineers, solution architects, and product managers.
• Cultivate a culture of curiosity, experimentation, and operational excellence.

Qualifications

Required

• 10+ years in enterprise applications, software engineering, or data/AI; 5+ years leading automation/AI programs at scale.
• Proven delivery of automation/AI programs yielding measurable outcomes (cost/productivity/quality/experience).
• Hands‑on familiarity with at least two areas: RPA (e.g., UiPath, Power Automate), workflow orchestrators, process mining (e.g., Celonis), NLP/LLM platforms (Azure OpenAI, OpenAI, Google Vertex, AWS Bedrock), MLOps (MLflow, Azure ML), and modern integration patterns (APIs, event‑driven).
• Strong governance and risk mindset; experience partnering with Security, Legal, and Compliance on AI/automation.
• Excellent stakeholder management and communication; able to translate business needs into technical roadmaps.

Preferred

• Experience with Microsoft ecosystem (Power Platform, Azure OpenAI Service, Azure ML) and major SaaS apps (e.g., Workday, ServiceNow, Salesforce, SAP).
• Exposure to data platforms (lakehouse/warehouse), feature stores, and vector DBs.
• Background in process improvement (Lean/Six Sigma), product management, or enterprise architecture.
• Bachelor’s degree in CS/Engineering/IS or related; advanced degree a plus.

We’re here for you—both personally and professionally.

Here’s a look at what we offer

• Health Coverage: Medical, dental, vision plans, fertility benefits, and supplemental insurance options.
• Paid Time Off: Vacation, personal days, and paid holidays to help you recharge.
• Financial & Retirement Planning: 401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
• Income Protection: Short‑ and long‑term disability, paid parental leave, basic life insurance, and optional additional coverage.
• Well‑being Support: Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.
• Professional Development: Opportunities and resources to support your career growth.

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