Director, OMS & Call Center Systems — Strategic Leader

A leading retail company is seeking a Director of Order Management and Call Center Applications to develop and align the ecommerce systems strategy with growth plans. The role involves leading a technical team, ensuring high service levels, and managing vendor relationships. The ideal candidate will have over 10 years of IT leadership experience, expertise in IBM Sterling OMS, and knowledge of call center applications. Strong communication and strategic planning skills are essential. This position operates in a dynamic environment supporting retail and eCommerce businesses.
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