Director Telecom & Data Networks

Director Telecommunications and Data Networks

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At Houston Methodist, the Director Telecommunications and Data Networks position is responsible for the IT Division's data, voice telecommunications, security operations and cloud computing environments, software, data network and wiring infrastructure. The role encompasses installation, maintenance, operation, administration and backup as well as disaster recovery for telephones, data networks, telephone equipment, cloud computing infrastructures (AWS, Azure, Google, etc.), paging and related equipment. The Director translates IT leadership strategies into comprehensive technical execution plans for acquiring and maintaining data, voice, wireless, cloud computing networking equipment while anticipating evolving architecture needs and hardware solutions. The position oversees design and equipment placement for new and expanding facilities, ensuring all critical technology needs are considered.

The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. The role is also accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work‑related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. The Director ensures training, monitoring and operations initiatives are implemented to secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

Qualifications

Education

• Bachelor’s degree required
• Master’s degree preferred

Experience

• 10 years IM experience, five years people management, five years telecommunications or information technology focusing on voice connectivity and data networking, and three years managing cloud computing or private hybrid cloud infrastructure and networking.
• Experience overseeing and managing cloud infrastructure services implementations, including design and implementation of availability, scalability and performance plans for cloud platforms.
• For internal candidates, three years people‑management experience with Houston Methodist performance that demonstrates leadership responsibility in addition to the aforementioned experience requirements.

Licenses and Certifications

• PMP – Certified Project Management Professional (PMI)
• Technical certifications (list expected)

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations.
• Proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially activities impacting patient or employee safety or security.
• Ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization.
• Displays appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; adapts behavior to accommodate tasks, situations and individuals involved.
• Demonstrates leadership qualities and critical thinking through self‑direction, initiative and effective interpersonal, oral and written communication skills.
• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints and probable consequences.
• Extensive knowledge of regulatory and accreditation agency requirements that impact the department; stays abreast of industry changes.
• Highly effective communication skills – strong written communication and presentation abilities.
• Ability to work effectively in a fast‑paced environment.
• Flexibility and adaptability in the workplace.
• Capable of leading teams/facilitating groups, building consensus and garnering confidence in professionalism and work product by senior leadership.
• Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented.
• Proficiency in spreadsheet, word processing, and presentation software.
• Maintains a positive and supportive attitude and demeanor.
• Professional handling of exposure to confidential/sensitive information.
• Expert knowledge of telecommunications systems, services and operations and related database concepts.
• Ability to manage and accomplish business and workflow analysis, system definition, design, acquisition and implementation of telecommunications systems and services.
• Demonstrates a hunger for solving complex problems in simple and intuitive ways.

Essential Functions

People Essential Functions

• Directs, develops and implements strategic and operational/high‑level projects and processes through independent or team facilitation to enable efficient completion of objectives.
• Oversees staff development to meet quality, service and cost‑effectiveness goals; provides timely guidance and feedback to strengthen specific knowledge/skill areas.
• Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.
• Achieves or exceeds departmental turnover and employee engagement metrics.
• Leads regular department meetings, performance appraisals, new‑hire feedback sessions, coaching, and recognition to achieve desired outcomes.
• Builds strategic relationships across functions and drives cross‑functional teamwork to achieve business goals and promote teamwork.
• Fosters collaboration, strategic alignment, integrated planning and execution across functions in a matrix organization.
• Inspires enterprise‑wide support of telecom and data network initiatives and ensures cross‑functional teamwork delivers results on time and within budget.

Service Essential Functions

• Oversees departmental operations, projects, schedules and activities to ensure goals are achieved within prescribed time frames.
• Drives service standards and activities to impact patient/customer satisfaction, modeling accountability and fostering accountability.
• Assesses vendor products and services, advising executive leadership on appropriate cost‑efficient contracts.
• Recommends space and equipment placement for new and expanding facilities; collaborates with construction management to meet technology needs.

Quality/Safety Essential Functions

• Ensures a safe and effective working environment; monitors and revises the safety plan and regulatory safety guidelines.
• Maintains staff credentials and competencies per accrediting/licensing agencies and departmental guidelines.
• Optimizes safe outcomes and information systems by monitoring workflow, applying lean principles, and using peer‑to‑peer accountability.
• Enforces compliance with policies and procedures, addressing non‑compliance through appropriate actions.
• Proactively identifies technical limitations and key product requirements, driving solutions.
• Ensures disaster recovery planning and processes are current.

Finance Essential Functions

• Develops and manages operational and capital budgets, approvals and maintenance to achieve cost efficiency.
• Identifies and plans for capital needs related to equipment and future projects.
• Optimizes productivity, supply/resource efficiency, and minimizes overtime to meet staffing needs.
• Produces progress reports and project timelines, including spending accruals and design modifications with a focus on efficiency.

Growth/Innovation Essential Functions

• Identifies and implements innovative solutions to improve operations through unit projects or system‑directed initiatives.
• Leads change initiatives, maintaining effectiveness during major changes and adjusting to new work structures.
• Engages in career discussions and updates personal development plans (MDP) on an ongoing basis.
• Applies broad knowledge of product/service capabilities to identify new product areas and emerging opportunities.

Supplemental Requirements

Work Attire

• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

On‑Call (Note: may be required during emergencies)

• On Call: Yes

Travel

• May require travel within the Houston Metropolitan area: Yes
• May require travel outside Houston Metropolitan area: Yes

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