Head of Enterprise Architecture (Managing Director), Evernorth Health Services (

Head of Enterprise Architecture (Managing Director), Evernorth Health Services (Hybrid)

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Role Summary

We seek a strong leader in Enterprise Architecture to own and advance the end‑to‑end architecture strategy and serve as a consultative lead in two core segments: Pharmacy & Pharmacy Benefit Services (PBS). This role sets the north‑star architectural vision, guides multi‑year platform and data strategies, and influences senior leaders across technology and the business to accelerate transformation. It requires executive presence to engage senior leadership while balancing high enterprise influence with support from a focused team. This is a transformational leader role, not a keep‑the‑lights‑on position. The ideal candidate thrives on challenging the status quo, building modern architecture, and enabling innovation across teams.

Key Outcomes (first 12–18 months)

• North‑Star Architectural Vision for PBS & Pharmacy: Publish a business‑aligned target state and pragmatic multi‑wave sequence (platforms, data, integration, security), with measurable runway for core products and operations.
• Governance that Accelerates Delivery: Stand up/strengthen EA governance (principles, guardrails, decision logging) that reduces decision latency, aligns portfolio spend to goals, and increases adoption of reference patterns across Pharmacy/PBS domains.
• AI‑First Patterns in Priority Journeys: Operationalize responsible AI/GenAI patterns for experience enablement, digital personalization, and create new levels of efficiency in partnership with partners across technology and business.
• Step‑Function Change on Costs: Find roadmap to create new levels of effectiveness from operational and technology functions, creating lasting differentiation in client value proposition.
• Executive Advising & Alignment: Provide clear trade‑off narratives (cost, risk, velocity) to SLT/CIO partners; create durable alignment at major forks (build/buy/retire; sequencing; investment cases); become a trusted partner across enterprise, leading with vision and influence.
• Security & Compliance by Design: Ensure architectures and golden paths conform to Cigna Information Protection (CIP) standards and policies without burdening delivery teams.

Key Responsibilities

• Strategy & Roadmap: Define and maintain PBS and Pharmacy capability maps, platform strategy (buy/build/retire), reference architectures (cloud, data, API/eventing, streaming), and modernization waves tied to business outcomes.
• Governance & Decisioning: Establish and chair/participate in pragmatic architecture reviews; codify principles and decision records; instrument decision SLAs to remove bottlenecks and improve transparency.
• AI‑First Enablement: Embed responsible AI/GenAI designs (safety, observability, model governance) in pharmacy and PBS operations (e.g., clinical capabilities), digital experiences, and analytics products.
• Security, Risk & Compliance: Integrate CIP standards (e.g., change management, supplier security, data handling) into architecture guardrails and developer‑facing guidance; track adoption and exceptions.
• Delivery Partnership: Ensure architectures ship: define golden paths, reusable assets, and tooling; pair with engineering on first implementations; measure adoption and outcome impact.
• Talent & Community: Mentor principal architects and high‑potential ICs; curate communities of practice; maintain a living pattern library and decision log for learn‑once/use‑many scale.

Qualifications

• 10+ years in enterprise architecture/technology strategy experience.
• Depth in modern architectures: public cloud (Azure/AWS), data platforms (warehouse/lake/lakehouse; streaming), API & event‑driven integration, zero‑trust, resilience/observability.
• Demonstrated record designing and landing multi‑year platform and data strategies at enterprise scale.
• Executive presence with the ability to simplify complex decisions and drive change through influence.
• Experience operationalizing corporate security & compliance standards within engineering practices (e.g., CIP).
• Excellent storytelling, facilitation, and stakeholder management with SLT and cross‑functional leaders.
• Experience in high‑growth or transformational environments (startups, M&A, platform rebuilds).
• Systems thinker who balances ideal‑state architecture with real‑world execution.

Nice to Have

• Prior PBM/specialty pharmacy platform knowledge (e.g., claims/benefit management, care coordination, specialty workflows).
• Earlier hands‑on engineering (software, data, or platform) before moving into architecture leadership.
• Industry credentials (e.g., TOGAF, Azure/AWS architecture) and/or published architecture patterns.

Leadership Competencies

• Strategic Mindset, Drives Results, Collaborates, Instills Trust, Manages Complexity, Tech Savvy

Salary & Benefits

Annual salary range: $203,500 – $339,100 USD (depending on experience and location). Eligible for an annual bonus and long‑term incentive plan. Benefits include medical, vision, dental, well‑being and behavioral health programs, 401(k) with company match, company‑paid life insurance, tuition reimbursement, a minimum of 18 days paid time off per year, and paid holidays.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Equal Employment Opportunity

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email for support. The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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