Account Manager - Boston

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic and has rapid growth since our founding in 2021. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and are quickly approaching the #1 position in the industry.

What is this role like?

We are looking for a driven and articulate Account Manager to join our growing team at Topsort. In this role, you’ll act as the primary point of contact for some of our most strategic clients—ensuring they are not only satisfied but deeply successful with our product. You will help navigate complex relationships, align internal teams to client needs, and ensure long-term retention and growth.

• Build and maintain trusted relationships with clients, becoming their go-to contact for all things Topsort.
• Understand client goals, challenges, and product usage to drive adoption, satisfaction, and renewals.
• Act as the internal voice of the customer—collaborating with product, support, and engineering to resolve issues and improve the client experience.
• Prepare and lead QBRs, performance reviews, and product optimization sessions.
• Drive upsell opportunities and support commercial growth within assigned accounts.
• Track engagement and usage data to proactively spot risks and opportunities.
• Communicate clearly, consistently, and confidently—both in writing and on calls.

Qualifications

• Bachelor’s or Master’s degree from a top-tier academic institution (e.g., Ivy League, Oxbridge, top global business/engineering schools).
• 3+ years of experience in client-facing roles, ideally in account management, consulting, or customer success.
• Strong interpersonal skills—you’re someone who can build trust quickly and manage stakeholders at all levels.
• Excellent verbal and written communication skills, with a clear and concise style.
• Strong analytical mindset—you can interpret product data and turn it into client strategy.
• Experience working in or with fast-paced tech companies, SaaS platforms, or marketplace ecosystems is a plus.

What We Value

• Deep dive into details : Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first : A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity : Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability : Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency : A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity : Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

Do you sound like the right fit? Let's dive right in!

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