Brightstar Lottery is hiring: Product Owner of User Experience in Providence
Brightstar Lottery, Providence, RI, United States
Product Owner of User Experience
Location:
Providence, RI, US, 02903
Requisition ID: 18905
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .
Responsibilities
We’re seeking a
strategic, user‑obsessed Product Owner of User Experience
to shape and elevate the
end‑to‑end player journey
across our digital products. In this role, you will define the UX vision and collaborate closely with cross‑functional teams to deliver intuitive, analytics‑driven, high‑quality experiences across mobile apps, responsive web, portals, and back‑office applications.
As the voice of the customer, you will transform insights into an actionable roadmap, drive execution through Agile leadership, and ensure our experiences meet both business objectives and player expectations.
What You’ll Do
Own the UX product roadmap
, ensuring it reflects business priorities, client needs, team capacity, and customer insights.
Champion user advocacy
by leveraging research, player feedback, and analytics to influence product decisions.
Translate strategy into action
by breaking down initiatives into clear epics, features, user stories, and acceptance criteria.
Lead cross‑functional alignment
, partnering with architecture, engineering, QA, marketing, sales, and account management to deliver cohesive experiences.
Monitor product performance
using metrics such as adoption, conversion, and satisfaction; iterate based on data‑driven insights.
Manage stakeholder expectations
, balancing trade‑offs and maintaining transparency across teams.
Support delivery activities including
demos, training, RFP/RFI responses, and capitalization work
.
Provide
Agile leadership
through sprint planning, story refinement, and scope validation.
Oversee releases,
prioritize bugs
, and ensure release notes and documentation remain accurate and up to date.
Maintain deep product and industry expertise, guiding teams on capabilities, constraints, and best practices across the
iLottery ecosystem
.
About You
Required
Bachelor’s degree—preferably in Design, Marketing, Psychology, Business Administration, or a related field emphasizing structured thinking and user‑centric problem solving.
7+ years of experience
in UX‑ or product‑related roles (e.g., Business Analyst, Product Manager, Product Owner, UX Analyst, Interaction Designer).
Strong understanding of
cross‑team product development
, including BA, architecture, engineering, QA, marketing, and account management.
Excellent
communication, facilitation, and stakeholder‑management
skills.
Proven ability to solve complex problems and translate ambiguous requirements into clear product direction.
Preferred
Master’s degree or postgraduate certification in HCI, Interaction Design, UX Design/Strategy, Digital Product Design, or Product Management (e.g., MBA).
10+ years of experience
in digital product management or UX‑focused roles.
Certifications such as
UX Certification, CSPO/PSPO
, or training in Design Thinking, Service Design, or UX Research.
Success Profile
• Leading Complexity
• Leading People
• Leading the Business
• Leading Self
#LI-KM1 #LI-REMOTE
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $74,961 - $164,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
Location:
Providence, RI, US, 02903
Requisition ID: 18905
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .
Responsibilities
We’re seeking a
strategic, user‑obsessed Product Owner of User Experience
to shape and elevate the
end‑to‑end player journey
across our digital products. In this role, you will define the UX vision and collaborate closely with cross‑functional teams to deliver intuitive, analytics‑driven, high‑quality experiences across mobile apps, responsive web, portals, and back‑office applications.
As the voice of the customer, you will transform insights into an actionable roadmap, drive execution through Agile leadership, and ensure our experiences meet both business objectives and player expectations.
What You’ll Do
Own the UX product roadmap
, ensuring it reflects business priorities, client needs, team capacity, and customer insights.
Champion user advocacy
by leveraging research, player feedback, and analytics to influence product decisions.
Translate strategy into action
by breaking down initiatives into clear epics, features, user stories, and acceptance criteria.
Lead cross‑functional alignment
, partnering with architecture, engineering, QA, marketing, sales, and account management to deliver cohesive experiences.
Monitor product performance
using metrics such as adoption, conversion, and satisfaction; iterate based on data‑driven insights.
Manage stakeholder expectations
, balancing trade‑offs and maintaining transparency across teams.
Support delivery activities including
demos, training, RFP/RFI responses, and capitalization work
.
Provide
Agile leadership
through sprint planning, story refinement, and scope validation.
Oversee releases,
prioritize bugs
, and ensure release notes and documentation remain accurate and up to date.
Maintain deep product and industry expertise, guiding teams on capabilities, constraints, and best practices across the
iLottery ecosystem
.
About You
Required
Bachelor’s degree—preferably in Design, Marketing, Psychology, Business Administration, or a related field emphasizing structured thinking and user‑centric problem solving.
7+ years of experience
in UX‑ or product‑related roles (e.g., Business Analyst, Product Manager, Product Owner, UX Analyst, Interaction Designer).
Strong understanding of
cross‑team product development
, including BA, architecture, engineering, QA, marketing, and account management.
Excellent
communication, facilitation, and stakeholder‑management
skills.
Proven ability to solve complex problems and translate ambiguous requirements into clear product direction.
Preferred
Master’s degree or postgraduate certification in HCI, Interaction Design, UX Design/Strategy, Digital Product Design, or Product Management (e.g., MBA).
10+ years of experience
in digital product management or UX‑focused roles.
Certifications such as
UX Certification, CSPO/PSPO
, or training in Design Thinking, Service Design, or UX Research.
Success Profile
• Leading Complexity
• Leading People
• Leading the Business
• Leading Self
#LI-KM1 #LI-REMOTE
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $74,961 - $164,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.