Manager, Artist Relations Operations Job at Universal Music Group in New York

Overview We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Merchandise and commerce are a part of the fabric of music culture. For artists, it’s a way to develop and further articulate their brand. For fans, it’s another pathway to connecting with an artist and the culture they represent. Responsibilities The Manager, Artist Relations Operations will play a central role in driving operational excellence across our deal flow pipeline. Reporting to the VP, Artist Relations, this role will project-manage the end-to-end workflow that supports new business opportunities—from early intake and internal alignment through pitch development and approvals—ensuring every deliverable, stakeholder, and status update is tracked and moving forward in close partnership with Business Affairs. This role requires a highly organized, proactive operator who thrives in fast-moving, artist-driven environments and can bring structure, visibility, and momentum to complex cross-functional work. The Manager will help support the broader operational needs of the Artist Relations team, enabling the group to stay focused on relationships, storytelling, and high-impact pitches. This position is designed to complement and extend the VP’s external-facing leadership by strengthening the internal systems that power the team’s success, in line with the Artist Relations function’s mission and working style. Key responsibilities include the following: Manage the rights acquisition pipeline: project-manage the acquisition workflow in close collaboration with Leadership and Business Affairs, maintaining clear timelines, owners, dependencies, and status across all active opportunities and pitches through handoff to BA. Run deal flow rigor: manage trackers and dashboards, ensuring opportunities are up to date, risks are flagged early, and leadership has accurate weekly visibility. Drive cross-functional coordination: schedule and facilitate key meetings (discovery, internal approvals, pitch prep, decision points), capture next steps, and ensure follow-through across Artist Relations, Artist Strategy, Creative, BA, Commercial, and Account teams. Manage pitch readiness and deliverables: coordinate the creation of pitch materials and internal approvals, ensuring decks, narratives, research, projections, and pitch packages are complete, accurate, and delivered on time. Partner closely with Artist Strategy and Creative teams to build and manage a library of case studies and custom capabilities decks for various artist relations needs. Standardize and improve process: maintain templates, intake forms, checklists, and handoff packages; identify bottlenecks and continuously refine workflows to increase speed, clarity, and quality. Ensure clean handoff to Business Affairs: prepare and validate “BA-ready” deal packages (terms context, stakeholder notes, materials, approvals, deal history) to enable smooth negotiation and contracting. Support Artist Relations team operations: help run team rhythms (weekly pipeline reviews, priorities, meeting prep), manage light administrative needs, and keep the team organized for high-volume periods. Act as a calm center of gravity: bring clarity and momentum to ambiguous situations, communicate updates clearly, and create structure that allows artist-facing leaders to stay focused on relationship-building and storytelling. Bring Your Vibe 3-5+ years of experience in project management, operations, partnerships, or deal/pipeline management—ideally within music, merch, entertainment, media, or a similarly fast-paced client environment. Demonstrated ability to manage multiple concurrent workstreams with many stakeholders, shifting priorities, and tight timelines. Strong systems thinker with experience building and maintaining trackers, dashboards, and repeatable processes (CRM comfort a plus). Clear, confident communicator—able to run meetings, capture decisions, and drive accountability without heavy-handedness. Detail-oriented, highly organized, and proactive; you naturally anticipate what’s needed and prevent issues before they escalate. Collaborative and culturally fluent; comfortable working with creative teams and client-facing leaders in artist-driven environments. Discretion and good judgment handling sensitive deal information and relationship dynamics. Bachelor’s degree preferred (or equivalent experience). Perks Playlist Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer): Comprehensive medical, dental, and vision coverage Including 100% coverage for out-patient in-network mental health services Fertility coverage for eligible medical plan participants Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year) Student Loan Repayment Assistance and Tuition Reimbursement 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution Check out our full overview of benefits on the Perks Playlist page of the career site. Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity Employer We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. For more information, please click on the following links. E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish Job Category: eCommerce Salary Range: $66,300 - $152,260 The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply. #J-18808-Ljbffr In Summary: The Manager, Artist Relations Operations will play a central role in driving operational excellence across our deal flow pipeline . The Manager will project-manage the end-to-end workflow that supports new business opportunities . This role requires a highly organized, proactive operator who thrives in fast-moving, artist-driven environments . En Español: En todo lo que hacemos, estamos comprometidos con el arte, la innovación y el emprendimiento. Poseemos y operamos una amplia gama de negocios involucrados en música grabada, publicación musical, merchandising y contenido audiovisual en más de 60 países. Identificamos y desarrollamos artistas y compositores de grabación, y producimos, distribuimos y promovemos las músicas más aclamadas críticamente y comercialmente exitosas para deleitar y entretener a los fanáticos de todo el mundo. Mercancías y comercio son parte del tejido de la cultura musical. El Gerente ayudará a apoyar las necesidades operacionales más amplias del equipo de Relaciones con los Artistas, permitiendo que el grupo se mantenga enfocado en relaciones, narración y presentaciones de alto impacto. Este puesto está diseñado para complementar y ampliar el liderazgo externo de los VPs mediante la entrega a BA. El rigor del flujo de negocios: rastreadores e instrumentos administrativos, asegurando que las oportunidades estén actualizadas, los riesgos sean señalados temprano y la dirección tenga una visibilidad semanal precisa. Las responsabilidades clave incluyen: Gestionar el pipeline de adquisición de derechos: gestionar proyectos-gestión del workflow de compra en estrecha colaboración con Liderazgo y Negocios, mantener plazos claros, propietarios, dependencias y estatus en todas las oportunidades activas y lanzamientos a través de la transmisión al BA. Estas son algunas de las formas en que le apoyamos a lo largo del camino (y solo algunos de los beneficios que ofrecemos): cobertura médica, odontológica y visual integral incluyendo una cobertura 100% para servicios de salud mental ambulatoriales dentro de la red Cobertura de fertilidad para participantes elegibles del plan médico Reembolso de bienestar por clases de fitness, tratamientos de spa, servicios de comida, viajes, y mucho más (hasta $720/año) Ayuda al pago de préstamo estudiantil y reembolsos de matrícula 401k) con el acceso inmediato al primer 5% de sus contribuciones, además de una contribución adicional UMG Compruebe nuestra descripción completa de beneficios en la página de Perks of the Career. Disclaimer: Esta descripción de trabajo sólo ofrece una visión general de las diversas responsabilidades profesionales que están sujetas a cambio salario. Se anima a todos los candidatos a presentarse. #J-18808-Ljbffr