Customer Experience Representative
CRH, Irving, TX, United States
Customer Experience Representative
Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard hardscape, Echelon Masonry, MoistureShield composite decking, RDI railing, Catalyst Fence Solutions, Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, Lawn & Garden mulches and landscape features, and Techniseal sands and sealant technologies. Job Summary
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The role requires handling client inquiries, resolving issues, and providing guidance with professionalism and accuracy. Job Location
This position will be based in Irving, TX. Job Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job. Assist customer with product questions, ordering, order tracking, complaints, and problems Enter email and phone orders into system for delivery Issue credits or debits accurately, when applicable Send open order reports, as required Meeting daily quotas Process credit card payments through Cenpos Answer incoming calls via WEBEX Cisco system Provide information requested by customers in a timely fashion Ensure accuracy of invoices and on-time delivery of orders Track orders from entry into the system to delivery or pick up by the customer Support the sales team, as required Build strong relationships both internally and externally Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed Job Requirements
High school diploma /equivalent or comparable in related experience Detail oriented Good with basic math Skilled in Microsoft Office suite Good organizational and problem-solving skills Experience with a multi-line phone system Attention to detail Ability to work overtime when needed Pleasant phone personality Ability to multi-task What CRH Offers You
Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard hardscape, Echelon Masonry, MoistureShield composite decking, RDI railing, Catalyst Fence Solutions, Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, Lawn & Garden mulches and landscape features, and Techniseal sands and sealant technologies. Job Summary
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The role requires handling client inquiries, resolving issues, and providing guidance with professionalism and accuracy. Job Location
This position will be based in Irving, TX. Job Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job. Assist customer with product questions, ordering, order tracking, complaints, and problems Enter email and phone orders into system for delivery Issue credits or debits accurately, when applicable Send open order reports, as required Meeting daily quotas Process credit card payments through Cenpos Answer incoming calls via WEBEX Cisco system Provide information requested by customers in a timely fashion Ensure accuracy of invoices and on-time delivery of orders Track orders from entry into the system to delivery or pick up by the customer Support the sales team, as required Build strong relationships both internally and externally Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed Job Requirements
High school diploma /equivalent or comparable in related experience Detail oriented Good with basic math Skilled in Microsoft Office suite Good organizational and problem-solving skills Experience with a multi-line phone system Attention to detail Ability to work overtime when needed Pleasant phone personality Ability to multi-task What CRH Offers You
Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.