Customer Service Representative Revenue
Government Jobs, Iowa City, IA, United States
Customer Service Representative
Revenue
Revenue Division / Finance Department Application deadline: Tuesday, April 7, 2026 Permanent full-time position available Wage: $52,644.80
$67,766.40 (starting wage contingent upon experience) Hours: Monday
Friday, 8:00am
5:00pm Job summary: Under general direction, provides information and assistance to customers regarding utility questions and complaints. Processes utility billings and collection of utility accounts. Minimum education, experience, certification/licensure, other: High school diploma or G.E.D. and one year of related experience or training; or equivalent combination of education and experience. Experience in customer service or related field. Must pass criminal background check. Preferred education, experience, certification/licensure, other: Associate's degree from an accredited educational institution; or two years of related experience and/or equivalent combination of education and experience. Experience in office setting and customer service. More information: A full job description including a listing of essential duties and responsibilities and necessary knowledge, skills and abilities is available at www.icgov.org/jobs under Job Descriptions. The City of Iowa City is an eligible employer under Public Service Loan Forgiveness Program. Please visit the PSLF website for more information: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service#qualifying-repayment-plans. It is the policy of the City of Iowa City to afford equal employment opportunities for all employees and potential City employees.
Revenue
Revenue Division / Finance Department Application deadline: Tuesday, April 7, 2026 Permanent full-time position available Wage: $52,644.80
$67,766.40 (starting wage contingent upon experience) Hours: Monday
Friday, 8:00am
5:00pm Job summary: Under general direction, provides information and assistance to customers regarding utility questions and complaints. Processes utility billings and collection of utility accounts. Minimum education, experience, certification/licensure, other: High school diploma or G.E.D. and one year of related experience or training; or equivalent combination of education and experience. Experience in customer service or related field. Must pass criminal background check. Preferred education, experience, certification/licensure, other: Associate's degree from an accredited educational institution; or two years of related experience and/or equivalent combination of education and experience. Experience in office setting and customer service. More information: A full job description including a listing of essential duties and responsibilities and necessary knowledge, skills and abilities is available at www.icgov.org/jobs under Job Descriptions. The City of Iowa City is an eligible employer under Public Service Loan Forgiveness Program. Please visit the PSLF website for more information: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service#qualifying-repayment-plans. It is the policy of the City of Iowa City to afford equal employment opportunities for all employees and potential City employees.