Remote Customer Service Rep
Kelly, Snoqualmie, WA, United States
Remote Customer Service Rep
As a Remote Customer Service Representative, you'll handle inbound calls from healthcare professionals, patients, and suppliers regarding our medical device products. You will provide product information, resolve issues, process orders, and offer empathetic supportall from the comfort of your home. This role will require training onsite for one week in Snoqualmie, WA 3-4 Month contract role. Key responsibilities include: Answer inbound calls in a professional and courteous manner Provide accurate information regarding medical device products, services, and policies Troubleshoot and resolve customer inquiries, concerns, or complaints Process orders, returns, and exchanges according to company procedures Document all customer interactions in CRM system Escalate complex issues to appropriate departments as needed Maintain up-to-date knowledge of products, regulatory requirements, and industry standards Uphold HIPAA and company privacy standards at all times Qualifications: High school diploma or equivalent (Associate's or Bachelor's preferred) 2+ years of customer service experience, preferably in healthcare or medical device industry Experience working remotely and proficiency with VoIP and CRM systems Strong communication and interpersonal skills Empathetic approach with a problem-solving mindset Basic technical aptitude and ability to learn new systems Reliable internet connection and a quiet, professional workspace
As a Remote Customer Service Representative, you'll handle inbound calls from healthcare professionals, patients, and suppliers regarding our medical device products. You will provide product information, resolve issues, process orders, and offer empathetic supportall from the comfort of your home. This role will require training onsite for one week in Snoqualmie, WA 3-4 Month contract role. Key responsibilities include: Answer inbound calls in a professional and courteous manner Provide accurate information regarding medical device products, services, and policies Troubleshoot and resolve customer inquiries, concerns, or complaints Process orders, returns, and exchanges according to company procedures Document all customer interactions in CRM system Escalate complex issues to appropriate departments as needed Maintain up-to-date knowledge of products, regulatory requirements, and industry standards Uphold HIPAA and company privacy standards at all times Qualifications: High school diploma or equivalent (Associate's or Bachelor's preferred) 2+ years of customer service experience, preferably in healthcare or medical device industry Experience working remotely and proficiency with VoIP and CRM systems Strong communication and interpersonal skills Empathetic approach with a problem-solving mindset Basic technical aptitude and ability to learn new systems Reliable internet connection and a quiet, professional workspace