Call Center Representative I (City of Mobile)
Government Jobs, Mobile, AL, United States
Job Title
This is communications and customer service involving the operation of computer and telecommunication equipment for a municipal call center. Minimum Qualification Requirements: Graduation from a standard senior high school, or the successful completion of the General Educational Development (GED) test, and a minimum of one year of communications or customer service experience in a public relations capacity; or a combination of education and experience equivalent to these requirements. Special Requirement: Fluency in Spanish may be required, depending upon assignment. For details, please see the Class Specifications | CALL CENTER REPRESENTATIVE I | Class Spec Details. All applications should be submitted online through the Mobile Civil Service Job Opportunities page. Accuracy and truthfulness are of primary importance for Civil Service System employment, and all applications are reviewed with this in mind. Please note that this job posting will close once 275 applications have been received. Eligibles selected for appointment must meet the established medical and physical standards for the class of work. The medical examination must be by one of the physicians designated by the Personnel Board. Appointees must bear the cost of the examination. A person with a disability may request accommodation by contacting the Mobile Civil Service at 251-470-7727. Adam Bourne, Civil Service Director. The agencies we serve are equal opportunity employers. 10 days annual vacation with accumulation to 35 days (The number of days earned increases based on years in the merit system, with a maximum of 25 days per year for 25 or more years of service) 10 days paid annual sick leave with no limit on accumulation 12 paid holidays each year (some jurisdictions may vary) Group medical plan (most jurisdictions) Paid life insurance (in some jurisdictions) Retirement plans Employee Credit Union Promotion by competitive exam Periodic review and adjustment of salary rates to be competitive with local employees and to provide cost of living increases Opportunities for continuing education and self-development through formalized academic and in-service training programs
This is communications and customer service involving the operation of computer and telecommunication equipment for a municipal call center. Minimum Qualification Requirements: Graduation from a standard senior high school, or the successful completion of the General Educational Development (GED) test, and a minimum of one year of communications or customer service experience in a public relations capacity; or a combination of education and experience equivalent to these requirements. Special Requirement: Fluency in Spanish may be required, depending upon assignment. For details, please see the Class Specifications | CALL CENTER REPRESENTATIVE I | Class Spec Details. All applications should be submitted online through the Mobile Civil Service Job Opportunities page. Accuracy and truthfulness are of primary importance for Civil Service System employment, and all applications are reviewed with this in mind. Please note that this job posting will close once 275 applications have been received. Eligibles selected for appointment must meet the established medical and physical standards for the class of work. The medical examination must be by one of the physicians designated by the Personnel Board. Appointees must bear the cost of the examination. A person with a disability may request accommodation by contacting the Mobile Civil Service at 251-470-7727. Adam Bourne, Civil Service Director. The agencies we serve are equal opportunity employers. 10 days annual vacation with accumulation to 35 days (The number of days earned increases based on years in the merit system, with a maximum of 25 days per year for 25 or more years of service) 10 days paid annual sick leave with no limit on accumulation 12 paid holidays each year (some jurisdictions may vary) Group medical plan (most jurisdictions) Paid life insurance (in some jurisdictions) Retirement plans Employee Credit Union Promotion by competitive exam Periodic review and adjustment of salary rates to be competitive with local employees and to provide cost of living increases Opportunities for continuing education and self-development through formalized academic and in-service training programs