Bilingual Service Representative I at Saint Agnes
BALTIMORE MEDICAL SYSTEM, Inc., Baltimore, MD, United States
Service Representative (Bilingual-Spanish/English)
The service representative is part of a cross-trained team that performs the following processes necessary for the efficient operational function of a health center: Pre-registration, registration, appointment confirmation, enrollment, scheduling, rescheduling, insurance verification, and panel management. Medical record tasks such as record requests, printing immunization records, copies of referrals, lab slips, etc. Greeting patients and providing quality customer service in person and on the telephone. Assisting patients by tasking messages through EHR to providers and clinical staff. Handling all incoming mail and assigned faxes and distributing them to appropriate departments. Receiving co-payments and post payments for back balances to patient accounts and gives appropriate receipts to patients. Required Education: High School Diploma or equivalent education and/or experience One year of experience in customer service. Preferred Experience: Basic medical terminology is preferred. One year of experience in health care. Baltimore Medical System (BMS) is a community-based, nonprofit organization that provides quality primary/outpatient care services in the Greater Baltimore area. BMS is the largest FQHC in Maryland, and we offer a variety of comprehensive primary and behavioral health services through five (5) community health centers and eight (8) school-based health centers. We have a competitive salary based on experience and generous benefits (single and family) for employees working 30 or more hours per week that include medical, dental, vision, 403(b) retirement plan, paid time off, paid holidays, tuition assistance, and more!
The service representative is part of a cross-trained team that performs the following processes necessary for the efficient operational function of a health center: Pre-registration, registration, appointment confirmation, enrollment, scheduling, rescheduling, insurance verification, and panel management. Medical record tasks such as record requests, printing immunization records, copies of referrals, lab slips, etc. Greeting patients and providing quality customer service in person and on the telephone. Assisting patients by tasking messages through EHR to providers and clinical staff. Handling all incoming mail and assigned faxes and distributing them to appropriate departments. Receiving co-payments and post payments for back balances to patient accounts and gives appropriate receipts to patients. Required Education: High School Diploma or equivalent education and/or experience One year of experience in customer service. Preferred Experience: Basic medical terminology is preferred. One year of experience in health care. Baltimore Medical System (BMS) is a community-based, nonprofit organization that provides quality primary/outpatient care services in the Greater Baltimore area. BMS is the largest FQHC in Maryland, and we offer a variety of comprehensive primary and behavioral health services through five (5) community health centers and eight (8) school-based health centers. We have a competitive salary based on experience and generous benefits (single and family) for employees working 30 or more hours per week that include medical, dental, vision, 403(b) retirement plan, paid time off, paid holidays, tuition assistance, and more!