Junior Customer Service Representative

***This role is 100% onsite in the client location in Baltimore, MD ***Maximum pay rate offered is $18/hour on W2 - All inclusive. Terms of Employment • W2 Contract, 12 Months • This role is full time onsite reporting at 1068 N Front ST, Baltimore, MD. • Work Schedule: 08:00 am- 05:00 pm Overview Our client is seeking (4) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company. Responsibilities: • Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat. • Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications. • Processing complex orders, returns, and exchanges accurately and efficiently. • Resolving escalated customer complaints or issues in a timely and effective manner. • Acting as a point of contact for other customer service representatives for guidance and support. • Mentoring and training junior customer service representatives. • Maintaining accurate and detailed records of customer interactions and transactions. • Analyzing customer feedback and trends to identify areas for improvement. • Collaborating with other departments, such as sales or marketing, to address customer needs or concerns. • Keeping up-to-date with product knowledge, industry trends, and company policies. Required Skills & Experience • Junior Level experience required. • Need prior large volume of utility call center experience • Previous customer service experience/call center experience. • Handling Inbound and Outbound calls • Solid understanding of customer service principles and practices. • Excellent communication and interpersonal skills. • Strong customer focus. • Ability to handle difficult or challenging situations with professionalism and empathy. nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter.