Client Partner - LSHC MedTech
Tata Consultancy Services, Minneapolis, MN, United States
Role: Client Partner LSHC MedTech Location: Minneapolis, MN
Job Description: • Proven track record in relationship management, account management, or consulting roles. • Excellent communication, stakeholder management, and negotiation skills. • Ability to manage complex engagements in a global delivery model. • Understanding and experience of Life Sciences & Healthcare / MedTech domain preferred • MedTech Domain Expertise Preferred • Exposure & Knowledge of Digital Technologies • Familiarity with data analytics, AI/ML, ERP, Infrastructure & Cybersecurity • Experience with ITIL processes, service delivery governance, and SLA management • Ability to manage P&L, budgeting, forecasting, and margin improvement strategies, Stakeholder Management
Roles & Responsibilities
Client Engagement & Relationship Management • Act as the primary point of contact for client leadership and key stakeholders at VP & CxO levels. • Build and nurture long-term strategic relationships to understand business priorities, pain points, and growth opportunities. • Serve as a trusted advisor to clients on technology adoption and transformation strategies.
Strateg ic Planning & Alignment • Translate client business objectives into actionable IT strategies and roadmaps. • Align TCS offerings with client goals to maximize value realization. • Identify opportunities for innovation across Infrastructure, Application and Engineering areas with strong focus on AI / Gen AI.
Value Delivery & Governance • Ensure delivery of agreed business outcomes and track value realization metrics. • Facilitate governance meetings, manage escalations, and ensure compliance with SLAs. • Drive continuous improvement initiatives across service delivery and operations.
Opportunity Pursuit & Revenue Growth • Identify and qualify new business opportunities within existing accounts. • Collaborate with sales and solution teams to develop proposals and win strategies. • Achieve revenue targets through proactive engagement and strategic deal closures.
P&L Ownership & Financial Management • Own the P&L for assigned accounts, ensuring revenue growth, profitability, and cost optimization. • Develop and execute account plans with clear financial targets and growth strategies. • Monitor financial performance, forecast revenue, and manage budgets effectively. • Drive margin improvement through operational efficiency and value-based delivery.
Domain Expertise & Advisory • Stay abreast of emerging technologies and industry trends impacting MedTech (e.g., IoMT, AI/ML, cloud adoption, cybersecurity). • Advise clients on regulatory compliance, risk management, and digital transformation strategies.
Collaboration & Leadership • Work closely with internal delivery teams, solution architects, and industry consultants to ensure seamless execution of delivery and services to the customer. • Influence senior stakeholders and manage cross-functional teams in a global delivery model
Qualifications: • Education: BE/BTech/ME/MTech/MBA or equivalent • Proven track record in business relationship management, account management, or consulting roles. • Excellent communication, stakeholder management, and negotiation skills. • Ability to manage complex engagements in a global delivery model. • Understanding and experience of Life Sciences & Healthcare / MedTech domain preferred • MedTech Domain Expertise Preferred • Exposure & Knowledge of Digital Technologies • Familiarity with data analytics, AI/ML, ERP, Infrastructure & Cybersecurity • Experience with ITIL processes, service delivery governance, and SLA management • Ability to manage P&L, budgeting, forecasting, and margin improvement strategies, Stakeholder Management
Salary Range: $110,500 - $171,400 a year
Job Description: • Proven track record in relationship management, account management, or consulting roles. • Excellent communication, stakeholder management, and negotiation skills. • Ability to manage complex engagements in a global delivery model. • Understanding and experience of Life Sciences & Healthcare / MedTech domain preferred • MedTech Domain Expertise Preferred • Exposure & Knowledge of Digital Technologies • Familiarity with data analytics, AI/ML, ERP, Infrastructure & Cybersecurity • Experience with ITIL processes, service delivery governance, and SLA management • Ability to manage P&L, budgeting, forecasting, and margin improvement strategies, Stakeholder Management
Roles & Responsibilities
Client Engagement & Relationship Management • Act as the primary point of contact for client leadership and key stakeholders at VP & CxO levels. • Build and nurture long-term strategic relationships to understand business priorities, pain points, and growth opportunities. • Serve as a trusted advisor to clients on technology adoption and transformation strategies.
Strateg ic Planning & Alignment • Translate client business objectives into actionable IT strategies and roadmaps. • Align TCS offerings with client goals to maximize value realization. • Identify opportunities for innovation across Infrastructure, Application and Engineering areas with strong focus on AI / Gen AI.
Value Delivery & Governance • Ensure delivery of agreed business outcomes and track value realization metrics. • Facilitate governance meetings, manage escalations, and ensure compliance with SLAs. • Drive continuous improvement initiatives across service delivery and operations.
Opportunity Pursuit & Revenue Growth • Identify and qualify new business opportunities within existing accounts. • Collaborate with sales and solution teams to develop proposals and win strategies. • Achieve revenue targets through proactive engagement and strategic deal closures.
P&L Ownership & Financial Management • Own the P&L for assigned accounts, ensuring revenue growth, profitability, and cost optimization. • Develop and execute account plans with clear financial targets and growth strategies. • Monitor financial performance, forecast revenue, and manage budgets effectively. • Drive margin improvement through operational efficiency and value-based delivery.
Domain Expertise & Advisory • Stay abreast of emerging technologies and industry trends impacting MedTech (e.g., IoMT, AI/ML, cloud adoption, cybersecurity). • Advise clients on regulatory compliance, risk management, and digital transformation strategies.
Collaboration & Leadership • Work closely with internal delivery teams, solution architects, and industry consultants to ensure seamless execution of delivery and services to the customer. • Influence senior stakeholders and manage cross-functional teams in a global delivery model
Qualifications: • Education: BE/BTech/ME/MTech/MBA or equivalent • Proven track record in business relationship management, account management, or consulting roles. • Excellent communication, stakeholder management, and negotiation skills. • Ability to manage complex engagements in a global delivery model. • Understanding and experience of Life Sciences & Healthcare / MedTech domain preferred • MedTech Domain Expertise Preferred • Exposure & Knowledge of Digital Technologies • Familiarity with data analytics, AI/ML, ERP, Infrastructure & Cybersecurity • Experience with ITIL processes, service delivery governance, and SLA management • Ability to manage P&L, budgeting, forecasting, and margin improvement strategies, Stakeholder Management
Salary Range: $110,500 - $171,400 a year