TalentBurst is hiring: Knowledge Content Manager in Miami
TalentBurst, Miami, FL, United States
Knowledge Content Manager
12 months
Miami, FL
Fully Remote
Description: Client's Commercial and Money Movement Solutions division focuses on enabling secure, real time money movement across businesses, governments, and individuals. The organization delivers scalable payment solutions that support a wide range of use cases, including B2B, B2C, P2P, and government disbursements, expanding client's reach beyond traditional card payments. We are seeking a Manager of Knowledge Management to assist with the operational management of Client Direct's knowledge management platform and related sales enablement learning initiatives. This role blends content governance and digital learning systems expertise to deliver scalable, user-centered solutions that support business readiness. The ideal candidate brings a strong background in CMS/KMS/LMS technology, backend systems and stakeholder engagement.
Essential Functions Serve as an administrator of CMS's sales enablement knowledge management platform, including content review and approval, site and page development, ensuring intuitive navigation and alignment with business priorities. Facilitate knowledge sharing and best practices across functional areas by designing and creating job aids, how-to guides, and governance documentation to promote adoption and accountability of platform governance. Webinar production assistance to include calendar invites, video editing, and post-event publishing. Administer SharePoint environments to maintain content structure, permissions, and usability. Leverage analytics tools to monitor content usage, training effectiveness, and content performance within knowledge management platform and LMS.
Basic Qualifications 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
Preferred Qualifications 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) 5 years of experience in knowledge, technology, or program management roles. Proven success collaborating with global teams and delivering enterprise-wide technology rollouts. Expertise in SharePoint, LMS platforms, Microsoft 365, and HighSpot (preferred but not necessary) Strong communication, stakeholder management, and cross-functional leadership skills. Strong analytical and problem-solving skills, with attention to detail Self-starter with the ability to manage multiple priorities while working cross-functionally in a matrixed organization Curiosity to understand the business Proven ability to establish productive working relationships with staff and management at all levels Ability to set priorities and manage expectations while working as part of a team or independently Proficient with MS Power Automate and Power Apps
Description: Client's Commercial and Money Movement Solutions division focuses on enabling secure, real time money movement across businesses, governments, and individuals. The organization delivers scalable payment solutions that support a wide range of use cases, including B2B, B2C, P2P, and government disbursements, expanding client's reach beyond traditional card payments. We are seeking a Manager of Knowledge Management to assist with the operational management of Client Direct's knowledge management platform and related sales enablement learning initiatives. This role blends content governance and digital learning systems expertise to deliver scalable, user-centered solutions that support business readiness. The ideal candidate brings a strong background in CMS/KMS/LMS technology, backend systems and stakeholder engagement.
Essential Functions Serve as an administrator of CMS's sales enablement knowledge management platform, including content review and approval, site and page development, ensuring intuitive navigation and alignment with business priorities. Facilitate knowledge sharing and best practices across functional areas by designing and creating job aids, how-to guides, and governance documentation to promote adoption and accountability of platform governance. Webinar production assistance to include calendar invites, video editing, and post-event publishing. Administer SharePoint environments to maintain content structure, permissions, and usability. Leverage analytics tools to monitor content usage, training effectiveness, and content performance within knowledge management platform and LMS.
Basic Qualifications 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
Preferred Qualifications 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) 5 years of experience in knowledge, technology, or program management roles. Proven success collaborating with global teams and delivering enterprise-wide technology rollouts. Expertise in SharePoint, LMS platforms, Microsoft 365, and HighSpot (preferred but not necessary) Strong communication, stakeholder management, and cross-functional leadership skills. Strong analytical and problem-solving skills, with attention to detail Self-starter with the ability to manage multiple priorities while working cross-functionally in a matrixed organization Curiosity to understand the business Proven ability to establish productive working relationships with staff and management at all levels Ability to set priorities and manage expectations while working as part of a team or independently Proficient with MS Power Automate and Power Apps