SaaS Developer
Hire Talent, Mc Lean, VA, United States
Description:
Requisition Title
SaaS Developer
Project Description
ServiceNow Systems Developer/Administrator/Quality Assurance
About This Role
Join ***'s ServiceNow team to maintain and enhance our enterprise platform. This dynamic position blends technical development, strategic design, and quality assurance to ensure optimal platform performance and meet evolving organizational needs.
What You'll Do Strategic Development & Design Partner with Product Management to refine requirements and ensure clarity before development Transform complex business requirements into robust technical specifications for software components and applications Provide strategic guidance considering maintainability, scalability, and compatibility with future upgrades Platform Configuration & Development Configure and customize ServiceNow using best practices-balancing functionality with minimal complexity Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements Design authentication mechanisms, roles, and permissions integrated with our Identity and Access Management platform via automated LDAP sync Build integrations between ServiceNow and enterprise systems for seamless data flow and automation via REST APIs and iHub spokes Analytics & Reporting Design and maintain reports, workspaces, dashboards, service portals, and data visualizations Provide business partners with actionable insights into platform performance and usage Quality Assurance & Maintenance Conduct comprehensive testing including peer reviews and regression testing Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability Participate in testing platform upgrades and patches to ensure business continuity Execute timely updates including password rotations, AMI/midserver upgrades, and adaptive maintenance Manage change activities within ***'s JIRA instance, including risk evaluation and approvals Orchestrate migrations between instances using update sets or application repository functionality Support & Continuous Improvement Create and maintain documentation for system processes, configurations, and troubleshooting procedures Provide training to end-users and stakeholders Investigate and resolve platform incidents through systematic troubleshooting and root cause analysis. Coordinate with ServiceNow support when needed Proactively identify and implement process improvements and optimizations Adapt quickly and positively to changing priorities in an evolving environment
What You'll Bring Required Qualifications Bachelor's degree in Computer Science, Computer Engineering, or related technical field 8+ years of professional work experience At least 3 years of hands-on ServiceNow development experience Proven experience with IRM/GRC ServiceNow applications Demonstrated success designing, developing, and deploying large-scale projects end-to-end Practical experience following iterative and agile SDLC practices Hands-on experience implementing ServiceNow integrations with other applications/platforms Willingness to learn other SaaS products Preferred Qualifications Completed at least 2 end-to-end implementations of ServiceNow GRC applications Experience with other SaaS products such as NAVEX, Regology, Icertis, or iManage
Supplier Comments
What You'll Do Strategic Development & Design Partner with Product Management to refine requirements and ensure clarity before development Transform complex business requirements into robust technical specifications for software components and applications Provide strategic guidance considering maintainability, scalability, and compatibility with future upgrades Platform Configuration & Development Configure and customize ServiceNow using best practices-balancing functionality with minimal complexity Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements Design authentication mechanisms, roles, and permissions integrated with our Identity and Access Management platform via automated LDAP sync Build integrations between ServiceNow and enterprise systems for seamless data flow and automation via REST APIs and iHub spokes Analytics & Reporting Design and maintain reports, workspaces, dashboards, service portals, and data visualizations Provide business partners with actionable insights into platform performance and usage Quality Assurance & Maintenance Conduct comprehensive testing including peer reviews and regression testing Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability Participate in testing platform upgrades and patches to ensure business continuity Execute timely updates including password rotations, AMI/midserver upgrades, and adaptive maintenance Manage change activities within ***'s JIRA instance, including risk evaluation and approvals Orchestrate migrations between instances using update sets or application repository functionality Support & Continuous Improvement Create and maintain documentation for system processes, configurations, and troubleshooting procedures Provide training to end-users and stakeholders Investigate and resolve platform incidents through systematic troubleshooting and root cause analysis. Coordinate with ServiceNow support when needed Proactively identify and implement process improvements and optimizations Adapt quickly and positively to changing priorities in an evolving environment
What You'll Bring Required Qualifications Bachelor's degree in Computer Science, Computer Engineering, or related technical field 8+ years of professional work experience At least 3 years of hands-on ServiceNow development experience Proven experience with IRM/GRC ServiceNow applications Demonstrated success designing, developing, and deploying large-scale projects end-to-end Practical experience following iterative and agile SDLC practices Hands-on experience implementing ServiceNow integrations with other applications/platforms Willingness to learn other SaaS products Preferred Qualifications Completed at least 2 end-to-end implementations of ServiceNow GRC applications Experience with other SaaS products such as NAVEX, Regology, Icertis, or iManage
Supplier Comments