Digital product support
Iron Mountain, Iron Mountain, MI, United States
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Digital Product Support role is responsible for supporting, maintaining, administering, and implementing the company’s digital services. This position is actively involved in working with DigiDocs certified trust services, our DMS (Document Management System) solutions, and DXP (Digital Experience Platform) projects.
Key responsibilities
Providing technical and customer support to clients
Administration and maintenance of digital products and systems
Implementation and configuration of DigiDocs certified trust services
Working with DMS solutions (document, workflow, and user management)
Participation in DXP projects (implementation, testing, and support)
Collaboration with development and project teams
Tracking and documenting support requests, issues, and resolutions
Desired skills
Understanding of digital systems and business processes
Strong analytical and problem-solving skills
Good communication skills with clients and internal teams
Willingness to learn and work with modern digital technologies
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0099566 #J-18808-Ljbffr
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Digital Product Support role is responsible for supporting, maintaining, administering, and implementing the company’s digital services. This position is actively involved in working with DigiDocs certified trust services, our DMS (Document Management System) solutions, and DXP (Digital Experience Platform) projects.
Key responsibilities
Providing technical and customer support to clients
Administration and maintenance of digital products and systems
Implementation and configuration of DigiDocs certified trust services
Working with DMS solutions (document, workflow, and user management)
Participation in DXP projects (implementation, testing, and support)
Collaboration with development and project teams
Tracking and documenting support requests, issues, and resolutions
Desired skills
Understanding of digital systems and business processes
Strong analytical and problem-solving skills
Good communication skills with clients and internal teams
Willingness to learn and work with modern digital technologies
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0099566 #J-18808-Ljbffr