Commercial Accounts Rep ll
Merchants Distributors, Inc. (MDI), Northlakes, NC, United States
Overview
Collaborating with a specific group of clients and navigating them timely from initial order through receipt of
product and payment processing
Responsibilities
Identifies all products within the customer order that are potential concerns for USDA inspections and hazmatclearance
Works closely with the Compliance & Logistics Manager to make container appointments when needed, helpmaintain schedules
Coordinates product delivery, billing and payment of product sold; creates applicable handbills to charge forinspections, pallets, and overnight fees
Provides accurate and clear communications to warehouse teams in areas of selection, container loadings andinspection scheduling
Communicates to customers any concerns with customer order fulfillment; provides support in problemresolution of orders, billing, and invoicing.
Creates billback documentation and notating ETA for unprotectable items not received
Collaborates with customers on pre-approval of initial order, buyers on stock validity and warehouse forexpiration check on date-specific products
Responsible for notification of quantity adjustments, out of stock or substitutions to ensure proper fill ofcontainer and allowing timely adjustment of order by customer
Determines target release and load dates based on sailing days and transit criteria depending on the country
Manages the order through close monitoring of buyer messaging as related to delivery, quantity or other issuesthat could adversely affect the order fulfillment; notifying customer immediately if issues arise
Responsible for creating billback documentation and notating ETA for any unprotectable items not received
Process, prepare, schedule, and acquire all certificates required for entry of product into various countries; includes but not limited to Dairy Certificates, Free Sale, Hazmat and FSIS, and other regulatory certificates
Ensures carrier is scheduled and meets shipping/sailing days, adjusting the order release date accordingly asneeded and corresponding with customer as to status
Determines timing to release the order to be processed and ensures all paperwork is complete, deliveryreceipts are maintained, invoices downloaded and manually manipulated to include proper export codes
Develops and maintains customs documentation to facilitate foreign country clearance of goods including BOL,Cert of Origin, Cert of Free Sale, Shipper’s Export Declaration, commercial invoices and dock receipts
Qualifications
Associates degree or equivalent work experience
3-6 years customer service experience required
Intermediate to Advanced level of Excel and Word
Strong organizational skills with an ability to work under minimal supervision
Strong sense of urgency with an acute attention to detail
Excellent multi-tasking skills and above average with problem solving.
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Collaborating with a specific group of clients and navigating them timely from initial order through receipt of
product and payment processing
Responsibilities
Identifies all products within the customer order that are potential concerns for USDA inspections and hazmatclearance
Works closely with the Compliance & Logistics Manager to make container appointments when needed, helpmaintain schedules
Coordinates product delivery, billing and payment of product sold; creates applicable handbills to charge forinspections, pallets, and overnight fees
Provides accurate and clear communications to warehouse teams in areas of selection, container loadings andinspection scheduling
Communicates to customers any concerns with customer order fulfillment; provides support in problemresolution of orders, billing, and invoicing.
Creates billback documentation and notating ETA for unprotectable items not received
Collaborates with customers on pre-approval of initial order, buyers on stock validity and warehouse forexpiration check on date-specific products
Responsible for notification of quantity adjustments, out of stock or substitutions to ensure proper fill ofcontainer and allowing timely adjustment of order by customer
Determines target release and load dates based on sailing days and transit criteria depending on the country
Manages the order through close monitoring of buyer messaging as related to delivery, quantity or other issuesthat could adversely affect the order fulfillment; notifying customer immediately if issues arise
Responsible for creating billback documentation and notating ETA for any unprotectable items not received
Process, prepare, schedule, and acquire all certificates required for entry of product into various countries; includes but not limited to Dairy Certificates, Free Sale, Hazmat and FSIS, and other regulatory certificates
Ensures carrier is scheduled and meets shipping/sailing days, adjusting the order release date accordingly asneeded and corresponding with customer as to status
Determines timing to release the order to be processed and ensures all paperwork is complete, deliveryreceipts are maintained, invoices downloaded and manually manipulated to include proper export codes
Develops and maintains customs documentation to facilitate foreign country clearance of goods including BOL,Cert of Origin, Cert of Free Sale, Shipper’s Export Declaration, commercial invoices and dock receipts
Qualifications
Associates degree or equivalent work experience
3-6 years customer service experience required
Intermediate to Advanced level of Excel and Word
Strong organizational skills with an ability to work under minimal supervision
Strong sense of urgency with an acute attention to detail
Excellent multi-tasking skills and above average with problem solving.
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