Senior Director, Professional Services
SupportFinity™, Denver, CO, United States
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work . We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.
If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
About the Role The SeniorDirector, Professional Servicesleads strategic delivery across multiple projects and accounts withinyourpractice area.You willdevelop andmaintainclient relationships, drive business development, and oversee the growth and capability development of the practice.You willensure high-quality deliveryand customer outcomes, operational excellence, and the professional growth ofyourteammembers.
You will be a member of the Global Professional Services leadership team, the regional sales leadership team working directly with the North American Sales Leader and involved in other cross-functional initiatives.
This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.
Impact You Will Make
Mentor, coach, and develop consultants, managers, and future leaders within the practice.
Develop and implement strategies to grow the practice, including thought leadership, serviceoffering and packageinnovation, and market positioning.
Serve as a trusted advisor to senior client stakeholders, cultivating long-term strategic partnerships.
Lead business development initiatives, includingidentifyingnew opportunities, developing proposals, andparticipatinginsalescampaigns.
Oversee project financials, resourcing, andperformance metrics includingutilization,revenueand TTV goals.
Contribute toSugar’soverall strategy and cross-practice collaboration efforts.
What You Will Bring
Bachelor’s degreerequired;MBA or other advanceddegreestrongly preferred.
10+ years of consulting or professional services experience, with at least 4 years in a senior management role, in a SaaS environment.
Proventrack recordmanaging client portfolios exceeding 100 to 150 active engagements.
Demonstrated success in developing andmaintainingsenior client relationships.
Strong analytical skills andtrack recordmanagingto a P&L or defined KPIs.
Experience driving revenue growth and contributing to firm-level business development strategies.
Strong leadership, people development, and team-building skills.
Preferred Qualifications
Deepsubject-matterexpertiseinthe manufacturing industry.
Technical experience as a developer, solutionarchitector systems implementor.
Advanced skills in organizational change management and stakeholder engagement.
Proven ability to lead cross-functional teams and drive firm-wide collaboration.
Exceptional communication, negotiation, and interpersonal skills.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks
Excellent healthcare package for you and your family
Savings and Investment – 401(k) match
Unlimited Paid Time OffPaid Parental Leave
Online Legal Services (Rocket Lawyer)
Financial Planning Services (Origin)
Discounted Pet Insurance (Embrace Pet Insurance)
Corporate Benefit Program(Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
Health and Wellness Reimbursement Program
Travel Discounts
Educational Resources - Career & Personal Development Program
Employee Referral Bonus Program
We are a merit-based company - many opportunities to learn, excel and grow your career!
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About the company SugarCRM
#J-18808-Ljbffr
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work . We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.
If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
About the Role The SeniorDirector, Professional Servicesleads strategic delivery across multiple projects and accounts withinyourpractice area.You willdevelop andmaintainclient relationships, drive business development, and oversee the growth and capability development of the practice.You willensure high-quality deliveryand customer outcomes, operational excellence, and the professional growth ofyourteammembers.
You will be a member of the Global Professional Services leadership team, the regional sales leadership team working directly with the North American Sales Leader and involved in other cross-functional initiatives.
This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.
Impact You Will Make
Mentor, coach, and develop consultants, managers, and future leaders within the practice.
Develop and implement strategies to grow the practice, including thought leadership, serviceoffering and packageinnovation, and market positioning.
Serve as a trusted advisor to senior client stakeholders, cultivating long-term strategic partnerships.
Lead business development initiatives, includingidentifyingnew opportunities, developing proposals, andparticipatinginsalescampaigns.
Oversee project financials, resourcing, andperformance metrics includingutilization,revenueand TTV goals.
Contribute toSugar’soverall strategy and cross-practice collaboration efforts.
What You Will Bring
Bachelor’s degreerequired;MBA or other advanceddegreestrongly preferred.
10+ years of consulting or professional services experience, with at least 4 years in a senior management role, in a SaaS environment.
Proventrack recordmanaging client portfolios exceeding 100 to 150 active engagements.
Demonstrated success in developing andmaintainingsenior client relationships.
Strong analytical skills andtrack recordmanagingto a P&L or defined KPIs.
Experience driving revenue growth and contributing to firm-level business development strategies.
Strong leadership, people development, and team-building skills.
Preferred Qualifications
Deepsubject-matterexpertiseinthe manufacturing industry.
Technical experience as a developer, solutionarchitector systems implementor.
Advanced skills in organizational change management and stakeholder engagement.
Proven ability to lead cross-functional teams and drive firm-wide collaboration.
Exceptional communication, negotiation, and interpersonal skills.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks
Excellent healthcare package for you and your family
Savings and Investment – 401(k) match
Unlimited Paid Time OffPaid Parental Leave
Online Legal Services (Rocket Lawyer)
Financial Planning Services (Origin)
Discounted Pet Insurance (Embrace Pet Insurance)
Corporate Benefit Program(Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
Health and Wellness Reimbursement Program
Travel Discounts
Educational Resources - Career & Personal Development Program
Employee Referral Bonus Program
We are a merit-based company - many opportunities to learn, excel and grow your career!
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About the company SugarCRM
#J-18808-Ljbffr