BDC and Social Media Coordinator
Trailside RV, Grain Valley, MO, United States
TRAILSIDE RV CENTER
Grain Valley, Missouri
Kansas City's Premier RV Dealership Since 1985
Business Development Center (BDC) Representative Full-Time | Grain Valley, MO
Position Overview The Business Development Center (BDC) Representative is responsible for receiving all incoming sales calls, establishing relationships with customers, and scheduling appointments for the Sales Associates. This role also manages Trailside's social media presence to drive engagement, build brand awareness, and generate leads. The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff, and customers.
Responsibilities Customer Communications & Appointment Setting
Receive and respond to inbound sales phone calls and leads within agreed upon expectations
Identify client needs and schedule showroom appointments
Place outbound phone calls to prospective and follow-up leads
Contact clients prior to scheduled appointments to confirm and prepare them
Follow up post-visit to ensure customer satisfaction and encourage referrals
Social Media Management
Create, schedule, and publish engaging content across Facebook, Instagram, and other relevant platforms
Monitor social channels daily, report to management to respond promptly to comments, messages, and reviews
Photograph and video inventory highlights, dealership events, and customer deliveries for social content
Maintain a consistent brand voice and visual identity across all digital platforms
Requirements
High school diploma or equivalent
Excellent oral, written, and interpersonal communication skills
Customer service, sales, or telemarketing background
Demonstrated experience managing business social media accounts (Facebook, Instagram, etc.)
Familiarity with Meta Business Suite, social scheduling tools, and basic paid advertising
Basic photography or video skills for content creation; mobile content creation is acceptable
Computer literacy with strong organizational and follow-up skills
Ability to read, comprehend, and act on instructions and information
Excellent problem-solving skills and ability to work independently
Education & Experience High School Diploma or GED required. Minimum of one year of related experience in customer service, sales, telemarketing, or social media marketing required; two or more years preferred. An equivalent combination of education and experience will be considered. Prior automotive or RV industry experience is a plus.
Benefits We provide excellent employee benefits including:
Medical, Dental, and Vision Insurance
401(k) Plan with Employer Match
Life Insurance
Paid Vacation
Paid Holidays
About Us Come work for Kansas City's premier RV dealership! Trailside RV Center is a family-owned company established in 1985. We are dedicated to delivering an exceptional customer experience and strive to build the best team in the industry. Trailside offers competitive pay and a generous benefits package in a supportive, team-oriented environment.
Trailside RV Center is an Equal Opportunity Employer
#J-18808-Ljbffr
Grain Valley, Missouri
Kansas City's Premier RV Dealership Since 1985
Business Development Center (BDC) Representative Full-Time | Grain Valley, MO
Position Overview The Business Development Center (BDC) Representative is responsible for receiving all incoming sales calls, establishing relationships with customers, and scheduling appointments for the Sales Associates. This role also manages Trailside's social media presence to drive engagement, build brand awareness, and generate leads. The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff, and customers.
Responsibilities Customer Communications & Appointment Setting
Receive and respond to inbound sales phone calls and leads within agreed upon expectations
Identify client needs and schedule showroom appointments
Place outbound phone calls to prospective and follow-up leads
Contact clients prior to scheduled appointments to confirm and prepare them
Follow up post-visit to ensure customer satisfaction and encourage referrals
Social Media Management
Create, schedule, and publish engaging content across Facebook, Instagram, and other relevant platforms
Monitor social channels daily, report to management to respond promptly to comments, messages, and reviews
Photograph and video inventory highlights, dealership events, and customer deliveries for social content
Maintain a consistent brand voice and visual identity across all digital platforms
Requirements
High school diploma or equivalent
Excellent oral, written, and interpersonal communication skills
Customer service, sales, or telemarketing background
Demonstrated experience managing business social media accounts (Facebook, Instagram, etc.)
Familiarity with Meta Business Suite, social scheduling tools, and basic paid advertising
Basic photography or video skills for content creation; mobile content creation is acceptable
Computer literacy with strong organizational and follow-up skills
Ability to read, comprehend, and act on instructions and information
Excellent problem-solving skills and ability to work independently
Education & Experience High School Diploma or GED required. Minimum of one year of related experience in customer service, sales, telemarketing, or social media marketing required; two or more years preferred. An equivalent combination of education and experience will be considered. Prior automotive or RV industry experience is a plus.
Benefits We provide excellent employee benefits including:
Medical, Dental, and Vision Insurance
401(k) Plan with Employer Match
Life Insurance
Paid Vacation
Paid Holidays
About Us Come work for Kansas City's premier RV dealership! Trailside RV Center is a family-owned company established in 1985. We are dedicated to delivering an exceptional customer experience and strive to build the best team in the industry. Trailside offers competitive pay and a generous benefits package in a supportive, team-oriented environment.
Trailside RV Center is an Equal Opportunity Employer
#J-18808-Ljbffr