Senior Director, Solution Experience Strategy
SAP SE, New York, NY, United States
Senior Director, Solution Experience Strategy
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Team Digital Experiences — Experience Management / Solution Experience Strategists
What you’ll build You will lead and scale a high-performing Solution Experience Strategy function that delivers consistent, end-to-end solution-category experiences across SAP.com, SAP Store, and integrated marketing journeys. As a people-first leader you’ll drive operational excellence—capacity planning, governance, quality assurance, and portfolio assignments—so strategists can act as accountable experience owners. You’ll translate business and revenue goals into experience strategies that improve traffic, engagement, hand-raisers, marketing-sourced pipeline, and SAP Store revenue. Partnering with DCC, Marketing, Analytics, Product, and Design, you’ll establish performance benchmarks, run data-driven optimization cycles, and reinforce the Experience Management model across PODs to reduce escalations, improve conversion, and raise stakeholder confidence.
What you bring
10+ years working on CMS-driven websites and digital experience strategy, including two or more CMS migrations
Proven track record in translating business/revenue goals into digital experience strategies and measurable outcomes
People leadership experience (preferred 3+ years) with a focus on coaching, capacity planning, and performance management
Strong operational skillset: governance, portfolio management, operating rhythms, and quality assurance
Data-driven decision maker: analytics, experimentation, and optimization mindset to meet performance targets
Excellent stakeholder management across marketing, product, commerce, and analytics teams; B2B/CMS implementation experience preferred
Where you belong You’ll join a fast-moving, experience-obsessed team that values end-to-end thinking, quality, and collaborative delivery. This role fits a strategic operator who empowers teams, champions governance and standards, and thrives on driving measurable digital business outcomes across global portfolios.
Compensation Range Transparency SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 168,800‑385,500 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Team Digital Experiences — Experience Management / Solution Experience Strategists
What you’ll build You will lead and scale a high-performing Solution Experience Strategy function that delivers consistent, end-to-end solution-category experiences across SAP.com, SAP Store, and integrated marketing journeys. As a people-first leader you’ll drive operational excellence—capacity planning, governance, quality assurance, and portfolio assignments—so strategists can act as accountable experience owners. You’ll translate business and revenue goals into experience strategies that improve traffic, engagement, hand-raisers, marketing-sourced pipeline, and SAP Store revenue. Partnering with DCC, Marketing, Analytics, Product, and Design, you’ll establish performance benchmarks, run data-driven optimization cycles, and reinforce the Experience Management model across PODs to reduce escalations, improve conversion, and raise stakeholder confidence.
What you bring
10+ years working on CMS-driven websites and digital experience strategy, including two or more CMS migrations
Proven track record in translating business/revenue goals into digital experience strategies and measurable outcomes
People leadership experience (preferred 3+ years) with a focus on coaching, capacity planning, and performance management
Strong operational skillset: governance, portfolio management, operating rhythms, and quality assurance
Data-driven decision maker: analytics, experimentation, and optimization mindset to meet performance targets
Excellent stakeholder management across marketing, product, commerce, and analytics teams; B2B/CMS implementation experience preferred
Where you belong You’ll join a fast-moving, experience-obsessed team that values end-to-end thinking, quality, and collaborative delivery. This role fits a strategic operator who empowers teams, champions governance and standards, and thrives on driving measurable digital business outcomes across global portfolios.
Compensation Range Transparency SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 168,800‑385,500 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
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