Customer Solutions Specialist
Chromalloy, Carson City, NV, United States
3636 Arrowhead Dr, Carson City, NV 89706, USA
Job Description Posted Tuesday, March 17, 2026 at 7:00 AM
Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.
Chromalloy employees are proud, passionate problem‑solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem‑solvers delivering world‑class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. Be part of something bigger with Chromalloy!
Our
Total Rewards Program
is designed to support you today and in the future.
Comprehensive and flexible benefit options starting on
day one , including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.
Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your
first day of employment !
Competitive pay, including eligibility for
quarterly and annual bonuses , depending on role and site.
Eligibility for individual benefit plans may vary based on employment status.
POSITION SUMMARY Responsible for providing exceptional customer solutions support to both external and internal customers while effectively working with a cross‑functional leadership/supervisory team.
PRIMARY DUTIES AND RESPONSIBILITIES This individual would have planning and/or customer facing experience. This role is needed to enter in customer orders in HTT, and sell to HTT Purchase Orders. This individual would work closely with BD and HTT to have a firing order for part allocation, and manage all customer set up documentation. This includes getting Purchase Orders, End User Statements with ESN’s, KYC, and Credit. They will get all documents approved through legal, and work closely with the BD team and the site. They will work closely with operations to help with planning, and ensure that customer schedules are up to date.
Contract management of customer accounts through an in-depth understanding of Chromalloy and customer obligations
Customer solutions through status reports, frequent phone / email communication, management of unique account requirements and ensuring advocacy and resourcefulness with regards to customer inquiries
Responsible for the communication of contract obligations to production and leadership teams as it relates to business processes
Production of price quotations for customers which may require coordination with the leadership team on larger programs and / or contract negotiations
Embrace/implement continuous improvement and lean principles in all activities
Maintain department safety and housekeeping standards
Ensure compliance with Quality Control Manual (QCM)
Must be aware of ISO – Total Customer Satisfaction (TCS) quality requirements
Ensure compliance with Company RSM, must be aware of ISO/TCS quality requirements
Adhere to all Company health, safety and environmental policies while performing job duties
Adhere to and promote Corporate Code of Ethical Standards
Regular and reliable attendance
Marginal Duties and Responsibilities
Direct interface with customers, either on site at CNV or at the Customer’s facility; travel required as needed
EDUCATION AND WORK EXPERIENCE The specific EDUCATION and/or EXPERIENCE requirements of this position are:
Able to read/write in English
Minimum of an Associate’s degree, Bachelor’s degree preferred.
Previous experience within manufacturing/aerospace preferred but not required.
Passing grade on job related tests
SKILLS and KNOWLEDGE
High degree of professionalism with a focus on customer care
Advanced Excel skills with the ability to analyze large spreadsheets and amounts of data quickly
High attention to detail with excellent organizational skills
Problem‑solving abilities
Ability to improve and develop new business processes
Leadership abilities including coaching and influencing
Excellent communication skills, both written and oral
Ability to work effectively individually or as part of a team
The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions.
Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.
Chromalloy participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.
Chromalloy is an equal opportunity employer - vets/disabled.
#J-18808-Ljbffr
Job Description Posted Tuesday, March 17, 2026 at 7:00 AM
Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.
Chromalloy employees are proud, passionate problem‑solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem‑solvers delivering world‑class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. Be part of something bigger with Chromalloy!
Our
Total Rewards Program
is designed to support you today and in the future.
Comprehensive and flexible benefit options starting on
day one , including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.
Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your
first day of employment !
Competitive pay, including eligibility for
quarterly and annual bonuses , depending on role and site.
Eligibility for individual benefit plans may vary based on employment status.
POSITION SUMMARY Responsible for providing exceptional customer solutions support to both external and internal customers while effectively working with a cross‑functional leadership/supervisory team.
PRIMARY DUTIES AND RESPONSIBILITIES This individual would have planning and/or customer facing experience. This role is needed to enter in customer orders in HTT, and sell to HTT Purchase Orders. This individual would work closely with BD and HTT to have a firing order for part allocation, and manage all customer set up documentation. This includes getting Purchase Orders, End User Statements with ESN’s, KYC, and Credit. They will get all documents approved through legal, and work closely with the BD team and the site. They will work closely with operations to help with planning, and ensure that customer schedules are up to date.
Contract management of customer accounts through an in-depth understanding of Chromalloy and customer obligations
Customer solutions through status reports, frequent phone / email communication, management of unique account requirements and ensuring advocacy and resourcefulness with regards to customer inquiries
Responsible for the communication of contract obligations to production and leadership teams as it relates to business processes
Production of price quotations for customers which may require coordination with the leadership team on larger programs and / or contract negotiations
Embrace/implement continuous improvement and lean principles in all activities
Maintain department safety and housekeeping standards
Ensure compliance with Quality Control Manual (QCM)
Must be aware of ISO – Total Customer Satisfaction (TCS) quality requirements
Ensure compliance with Company RSM, must be aware of ISO/TCS quality requirements
Adhere to all Company health, safety and environmental policies while performing job duties
Adhere to and promote Corporate Code of Ethical Standards
Regular and reliable attendance
Marginal Duties and Responsibilities
Direct interface with customers, either on site at CNV or at the Customer’s facility; travel required as needed
EDUCATION AND WORK EXPERIENCE The specific EDUCATION and/or EXPERIENCE requirements of this position are:
Able to read/write in English
Minimum of an Associate’s degree, Bachelor’s degree preferred.
Previous experience within manufacturing/aerospace preferred but not required.
Passing grade on job related tests
SKILLS and KNOWLEDGE
High degree of professionalism with a focus on customer care
Advanced Excel skills with the ability to analyze large spreadsheets and amounts of data quickly
High attention to detail with excellent organizational skills
Problem‑solving abilities
Ability to improve and develop new business processes
Leadership abilities including coaching and influencing
Excellent communication skills, both written and oral
Ability to work effectively individually or as part of a team
The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions.
Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.
Chromalloy participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.
Chromalloy is an equal opportunity employer - vets/disabled.
#J-18808-Ljbffr