Director, Portfolio & Demand Management
SupportFinity™, San Francisco, CA, United States
POSITION DESCRIPTION
Own and operate the enterprise-wide demand intake, structuring, and prioritization mechanism across business units and functions. Ensure that platform, product, and project investments are aligned with business strategy, converted into clear project/program topics, and sequenced for maximum business impact. This position reports to the Head of Portfolio Management Team and/or other senior management personnel as designated by the President of the Company. This position will be based out of San Francisco, CA.
Responsibilities
Enterprise Demand Governance
Act as the single point of ownership for collecting and managing business demands across entities and functions
Establish and enforce standard definitions for: Project vs Program vs Product vs Operational request
Establish and enforce standard definitions for: Business-tied vs stand‑alone / IP‑based initiatives
Ensure all demands are categorized consistently (e.g., Biz modules, Infra, Functional products, Consolidation initiatives)
Prioritization & Portfolio Structuring
Lead monthly Steering Committee meetings to evaluate, prioritize, and approve initiatives
Drive objective prioritization using: Strategic alignment
Drive objective prioritization using: ROI / value assessment
Drive objective prioritization using: Resource and capacity constraints
Convert business roadmap topics into clearly defined Projects / Programs
Cross‑functional Evaluation & Planning
Coordinate internal evaluations across: Business Architecture (BA)
Coordinate internal evaluations across: Technical Architecture (TA)
Coordinate internal evaluations across: Vendors and external partners
Ensure feasibility reviews, dependency checks, and resource reviews are completed before execution handoff
Demand‑to‑Roadmap Translation
Translate approved demands into: Tech roadmap inputs
Translate approved demands into: Aligned timelines
Translate approved demands into: Clear ownership boundaries
Maintain strong alignment between business roadmap and technology roadmap
Operating Model & Tooling
Define and operate demand control processes using: Project management tools
Define and operate demand control processes using: Valuation and scoring models
Ensure transparency and traceability from demand intake → prioritization → execution handoff
Required Qualifications
Bachelor’s or Master’s degree in Economics, Business, Information Systems, Social Science, Engineering or related fields
15+ years of experience in enterprise IT, digital transformation, product strategy, or portfolio management
Proven experience operating enterprise‑level demand intake and prioritization frameworks
Strong understanding of: Business architecture and enterprise systems (CRM, ERP, data platforms)
Strong understanding of: Platform vs product vs project models
Experience leading cross‑functional steering committees
Excellent stakeholder management and decision facilitation skills
Strong analytical capability (ROI, value modeling, prioritization frameworks)
Preferred Qualifications
Experience in matrixed, multi‑entity global organizations
Background in consulting, enterprise PMO, or strategy roles
Familiarity with Jira, portfolio management tools, and valuation models
Experience working with external vendors and system integrators
Exposure to SaaS, platform, or IP‑based product models
Salary Range
(California): This target salary range is for CA positions only and should not be interpreted as an offer of compensation. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.
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Own and operate the enterprise-wide demand intake, structuring, and prioritization mechanism across business units and functions. Ensure that platform, product, and project investments are aligned with business strategy, converted into clear project/program topics, and sequenced for maximum business impact. This position reports to the Head of Portfolio Management Team and/or other senior management personnel as designated by the President of the Company. This position will be based out of San Francisco, CA.
Responsibilities
Enterprise Demand Governance
Act as the single point of ownership for collecting and managing business demands across entities and functions
Establish and enforce standard definitions for: Project vs Program vs Product vs Operational request
Establish and enforce standard definitions for: Business-tied vs stand‑alone / IP‑based initiatives
Ensure all demands are categorized consistently (e.g., Biz modules, Infra, Functional products, Consolidation initiatives)
Prioritization & Portfolio Structuring
Lead monthly Steering Committee meetings to evaluate, prioritize, and approve initiatives
Drive objective prioritization using: Strategic alignment
Drive objective prioritization using: ROI / value assessment
Drive objective prioritization using: Resource and capacity constraints
Convert business roadmap topics into clearly defined Projects / Programs
Cross‑functional Evaluation & Planning
Coordinate internal evaluations across: Business Architecture (BA)
Coordinate internal evaluations across: Technical Architecture (TA)
Coordinate internal evaluations across: Vendors and external partners
Ensure feasibility reviews, dependency checks, and resource reviews are completed before execution handoff
Demand‑to‑Roadmap Translation
Translate approved demands into: Tech roadmap inputs
Translate approved demands into: Aligned timelines
Translate approved demands into: Clear ownership boundaries
Maintain strong alignment between business roadmap and technology roadmap
Operating Model & Tooling
Define and operate demand control processes using: Project management tools
Define and operate demand control processes using: Valuation and scoring models
Ensure transparency and traceability from demand intake → prioritization → execution handoff
Required Qualifications
Bachelor’s or Master’s degree in Economics, Business, Information Systems, Social Science, Engineering or related fields
15+ years of experience in enterprise IT, digital transformation, product strategy, or portfolio management
Proven experience operating enterprise‑level demand intake and prioritization frameworks
Strong understanding of: Business architecture and enterprise systems (CRM, ERP, data platforms)
Strong understanding of: Platform vs product vs project models
Experience leading cross‑functional steering committees
Excellent stakeholder management and decision facilitation skills
Strong analytical capability (ROI, value modeling, prioritization frameworks)
Preferred Qualifications
Experience in matrixed, multi‑entity global organizations
Background in consulting, enterprise PMO, or strategy roles
Familiarity with Jira, portfolio management tools, and valuation models
Experience working with external vendors and system integrators
Exposure to SaaS, platform, or IP‑based product models
Salary Range
(California): This target salary range is for CA positions only and should not be interpreted as an offer of compensation. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.
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