Xfinity Retail Service Associate

**Primary Responsibilities — Mobile Focused** **Mobile Activations & Customer Education** Provide a white-glove experience activating new devices or BYOD to the network. Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue. * Process returns or exchanges in compliance with company policies.* Assist with warranty claims and replacement processes.* Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.* On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.**Secondary Responsibilities****Customer Check-In*** Provide hands-on demonstrations of devices and features to enhance value.**Operations*** Support store resets for proper merchandising and operational readiness.* Maintain visual standards and product placement for optimal customer experience.* Inspect back-of-house to ensure clean, secure, and properly placed inventory.**Express Transactions*** Facilitate quick device swaps for customers.* Process equipment returns efficiently while ensuring compliance.**Expectations for All Employees*** Understand and follow the Comcast Operating Principles.* Own the customer experience and promote digital options at every touchpoint.* Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.* Win as a team through collaboration and openness to new ideas.This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications. #J-18808-Ljbffr