Senior Claim Specialist-Senior Living
Gallagher Bassett, Houston, TX, United States
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview Jurisdictions:
Open to any
Licenses:
Must be willing to obtain all licenses stated by manager within specified timeframe
Location:
Fully remote work is eligible.
How You’ll Make An Impact
Analyze coverage and settle moderately complex claims in one or more of Gallagher Bassett’s specialty claims areas (Senior Living).
Generally does not work on workers compensation claims.
Manage the full‑life cycle of all assigned claims files.
Analyze coverage and determine defense obligations.
Under minimal supervision, conduct thorough analysis and investigations necessary to determine claims exposure and recommend appropriate settlement strategies and action plans.
Create reservation of rights and coverage denial letters.
Negotiate settlements with clients, client attorneys, and public adjusters.
Interact extensively with various parties involved in the claims process, and may recommend retaining the advice of outside experts as necessary.
Prepare reserve and settlement authority requests for client and carrier approval.
Act as a client advocate with carriers to ensure proper claims handling, including scoping, estimating, and addressing coverage.
Have a solid understanding of claims processing and the insurance brokerage business.
Have a basic understanding of the terminology and case law associated with the specialized claims niche/industry.
Handle claims consistent with clients’ and corporate policies, procedures and best practices and also in accordance with any statutory, regulatory and ethical requirements.
Work at full case‑load capacity.
About You Potential candidates should have the following:
Claims Background: Senior Living Professional Liability Claims
Jurisdictional Experience: Open to any
Active adjusters’ licenses: Must be willing to obtain all licenses stated by manager within specified timeframe
Required
High school diploma and 5 years related claims experience required.
Prior experience working within the applicable specialty claims area or demonstrated ability to handle unique/challenging claims issues.
Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Preferred
Bachelor’s Degree with Law Degree (JD) highly preferred.
5+ years of prior experience adjusting claims in applicable specialty area preferred.
Behaviors
Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.
Analytical skill necessary to make decisions and resolve issues inherent in handling of claims.
Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation.
Remote
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Overview Jurisdictions:
Open to any
Licenses:
Must be willing to obtain all licenses stated by manager within specified timeframe
Location:
Fully remote work is eligible.
How You’ll Make An Impact
Analyze coverage and settle moderately complex claims in one or more of Gallagher Bassett’s specialty claims areas (Senior Living).
Generally does not work on workers compensation claims.
Manage the full‑life cycle of all assigned claims files.
Analyze coverage and determine defense obligations.
Under minimal supervision, conduct thorough analysis and investigations necessary to determine claims exposure and recommend appropriate settlement strategies and action plans.
Create reservation of rights and coverage denial letters.
Negotiate settlements with clients, client attorneys, and public adjusters.
Interact extensively with various parties involved in the claims process, and may recommend retaining the advice of outside experts as necessary.
Prepare reserve and settlement authority requests for client and carrier approval.
Act as a client advocate with carriers to ensure proper claims handling, including scoping, estimating, and addressing coverage.
Have a solid understanding of claims processing and the insurance brokerage business.
Have a basic understanding of the terminology and case law associated with the specialized claims niche/industry.
Handle claims consistent with clients’ and corporate policies, procedures and best practices and also in accordance with any statutory, regulatory and ethical requirements.
Work at full case‑load capacity.
About You Potential candidates should have the following:
Claims Background: Senior Living Professional Liability Claims
Jurisdictional Experience: Open to any
Active adjusters’ licenses: Must be willing to obtain all licenses stated by manager within specified timeframe
Required
High school diploma and 5 years related claims experience required.
Prior experience working within the applicable specialty claims area or demonstrated ability to handle unique/challenging claims issues.
Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Preferred
Bachelor’s Degree with Law Degree (JD) highly preferred.
5+ years of prior experience adjusting claims in applicable specialty area preferred.
Behaviors
Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.
Analytical skill necessary to make decisions and resolve issues inherent in handling of claims.
Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation.
Remote
#J-18808-Ljbffr