Field Service Representative - Nashville
Schneider Electric, Nashville, TN, United States
Great people make Schneider Electric a great company.
Schneider’s Field Service Representatives play an impactful role within the organization – collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused and passionate about the work they do.
We are proud to offer all Field Service Representatives direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.
This is a site‑based position with occasional nonstandard hours. There is a 40‑hour guarantee (+overtime), with most work occurring at customer sites.
This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.
As a Field Service Representative, a typical day might include:
Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, and District Service teams
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Working with the Manager or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
On some days, you may even:
Travel throughout the region for local customer support or even country‑wide travel, including overnight travel by vehicle or air.
Assist senior technicians and support Project Management on larger system start‑ups.
Work alongside larger teams of FSRs and collaborate with Project Managers on higher‑complexity projects.
Act on behalf of the District Service Manager to resolve operational issues as required.
This may be the next step in your career journey if you have:
An Associate’s degree, trade/vocational certification, military training or similar experience in electrical‑related disciplines.
The ability to read blueprints/schematics.
Thorough understanding of principles of AC and DC power, and various AC and DC supply circuit components.
2+ years of field service repair and customer service with UPS systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro‑mechanical or electronic equipment.
2+ years in Field Services or equivalent industry experience.
Good safety practices and adherence to company safety procedures (lock‑out, tag‑out, OSHA, NFPA‑70E).
Safe driving and vehicle operation skills.
Skillful use of test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operation manuals.
Ability to write service reports, correspondence, procedures, and effectively present information to customers.
Tolerance for strenuous physical tasks, including bending, stooping, lifting items up to 40 lbs, and prolonged standing, often in confined spaces.
Willingness to work outside in diverse environmental extremes.
What we have for you: Within your first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training at our brand‑new state‑of‑the‑art facility in Dallas, TX, with all expenses paid. After each training visit, you’ll continue with online training and be paired with a local area mentor for on‑the‑job training and ongoing onboarding.
Benefits include flexible work arrangements, paid family leave, 401(k) + match, well‑being programs, paid holidays & time off, and military leave benefits.
Let us learn about you! You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring and promoting all qualified individuals regardless of legally protected characteristics.
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We are proud to offer all Field Service Representatives direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.
This is a site‑based position with occasional nonstandard hours. There is a 40‑hour guarantee (+overtime), with most work occurring at customer sites.
This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.
As a Field Service Representative, a typical day might include:
Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, and District Service teams
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Working with the Manager or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
On some days, you may even:
Travel throughout the region for local customer support or even country‑wide travel, including overnight travel by vehicle or air.
Assist senior technicians and support Project Management on larger system start‑ups.
Work alongside larger teams of FSRs and collaborate with Project Managers on higher‑complexity projects.
Act on behalf of the District Service Manager to resolve operational issues as required.
This may be the next step in your career journey if you have:
An Associate’s degree, trade/vocational certification, military training or similar experience in electrical‑related disciplines.
The ability to read blueprints/schematics.
Thorough understanding of principles of AC and DC power, and various AC and DC supply circuit components.
2+ years of field service repair and customer service with UPS systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro‑mechanical or electronic equipment.
2+ years in Field Services or equivalent industry experience.
Good safety practices and adherence to company safety procedures (lock‑out, tag‑out, OSHA, NFPA‑70E).
Safe driving and vehicle operation skills.
Skillful use of test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operation manuals.
Ability to write service reports, correspondence, procedures, and effectively present information to customers.
Tolerance for strenuous physical tasks, including bending, stooping, lifting items up to 40 lbs, and prolonged standing, often in confined spaces.
Willingness to work outside in diverse environmental extremes.
What we have for you: Within your first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training at our brand‑new state‑of‑the‑art facility in Dallas, TX, with all expenses paid. After each training visit, you’ll continue with online training and be paired with a local area mentor for on‑the‑job training and ongoing onboarding.
Benefits include flexible work arrangements, paid family leave, 401(k) + match, well‑being programs, paid holidays & time off, and military leave benefits.
Let us learn about you! You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring and promoting all qualified individuals regardless of legally protected characteristics.
#J-18808-Ljbffr