MedTech Technical Support Representative – East
IQVIA, Albany, NY, United States
Our MedTech Technical Support Representative opportunity would see you supporting a leading medical device manufacturer’s software update needs on equipment based in hospitals, pharmacies and other clinical settings. The current product line being supported is an automated medication dispensing system. The part‑time, as‑needed schedule for this opening will primarily be scheduled service appointments averaging 30 hours per week. This opening has potential to grow into supporting the dispensing system’s field service demand by traveling to customer sites as needed.
Responsibilities
Install software patch remotely and verify proper functionality post upgrade
Responds to, evaluates and prioritizes assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer-related technologies
Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner
Effectively documenting all steps taken to service the request in the appropriate tracking system
Handles problem recognition, isolation, resolution, and follow‑up for routine customer problems, escalating and/or collaborating to solve more complex issues to advanced team members or department management
Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area as needed
Sets scheduled availability within systems so that notification of new work can be received
Job Requirements
Associate degree in biomedical or computer related field or 1‑3 years of equivalent related technical support of PC experience preferred. High school diploma and 1 year of related experience required
Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics and electromechanical systems
Must possess a valid driver’s license and reliable method of personal transportation to assigned sites
Strong communication skills and ability to provide exceptional customer support required
This position requires a considerable amount of pushing, pulling, stooping, bending, and must be able to lift up to 70 lbs
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
Must reside in the United States
Preferred Experience
Experience as a military technician, in field service as a computer technician or other complex electronics technician preferred.
Experience supporting automation equipment in a healthcare setting a plus
A+ certification preferred
Benefits This position is not eligible for our Medical Benefits.
Vaccine/Immunization/Hospital Credentialing Requirement A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rhoberta vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this.
Please note: Due to the nature of this role, it is not eligible for Visa sponsorship.
EEO Statement IQVIA is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
The potential base pay range for this role is $27‑$30 per hour. The actual base pay offered may vary based on a number of factors including job‑related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part‑time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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Responsibilities
Install software patch remotely and verify proper functionality post upgrade
Responds to, evaluates and prioritizes assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer-related technologies
Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner
Effectively documenting all steps taken to service the request in the appropriate tracking system
Handles problem recognition, isolation, resolution, and follow‑up for routine customer problems, escalating and/or collaborating to solve more complex issues to advanced team members or department management
Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area as needed
Sets scheduled availability within systems so that notification of new work can be received
Job Requirements
Associate degree in biomedical or computer related field or 1‑3 years of equivalent related technical support of PC experience preferred. High school diploma and 1 year of related experience required
Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics and electromechanical systems
Must possess a valid driver’s license and reliable method of personal transportation to assigned sites
Strong communication skills and ability to provide exceptional customer support required
This position requires a considerable amount of pushing, pulling, stooping, bending, and must be able to lift up to 70 lbs
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
Must reside in the United States
Preferred Experience
Experience as a military technician, in field service as a computer technician or other complex electronics technician preferred.
Experience supporting automation equipment in a healthcare setting a plus
A+ certification preferred
Benefits This position is not eligible for our Medical Benefits.
Vaccine/Immunization/Hospital Credentialing Requirement A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rhoberta vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this.
Please note: Due to the nature of this role, it is not eligible for Visa sponsorship.
EEO Statement IQVIA is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
The potential base pay range for this role is $27‑$30 per hour. The actual base pay offered may vary based on a number of factors including job‑related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part‑time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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