Key Account Store Operations Specialist
Too Good To Go, New York, NY, United States
Mission:
At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact.
Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste.
Scale: We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere! Our partners in North America include Tim Hortons, METRO and Whole Foods Market.
⭐️
Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner.
Key Account Store Operations Specialist – New York City This hybrid role requires in-person attendance and close collaboration with Key Partnership Managers on key accounts to provide store level support. You will track KPIs in dashboards, build positive relationships with store level employees, and follow up on opportunities and issues, ensuring that your key account stores perform at their best.
Responsibilities
Analysis of store performance to guide daily actions and priorities
Offering ongoing support to stores to ensure a positive customer experience
Continuously engaging with stores to ensure ongoing optimization and impact
Developing store level engagement plans to grow and retain partnership
Working collaboratively with the Key Accounts team to achieve targets and goals
We Are Looking For
Experience in relationship management with clients and key stakeholders
An analytical mindset and experience in working with performance metrics
Great communication skills over the phone, with the ability to be both expressive and convincing
A solution-oriented way of working that is both innovative and data-informed
A collaborative mindset that can work in a structured manner and thrive in ambiguous environments
Great organizational skills – an eye for detail and great administrative follow-ups
Someone who is energized by the perpetually changing environment that characterizes a scale‑up
A self‑starter who is efficient and able to maintain your own workload, but also gets energy from working together in a team and actively contributing to team meetings and targets
Our Values
We Win Together
We Raise the Bar
We Keep It Simple
We Build A Legacy
We Care
What We Have To Offer
A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
Working alongside an international community of users, partners and 1,200+ colleagues across 17 countries that are on the same important mission.
Personal and professional development opportunities in a fast‑paced scale‑up environment.
An inclusive company culture where you can bring your authentic self to work.
A genuine, values-oriented team culture where we celebrate successes and socialise with colleagues that care.
Benefits
WORK FLEXIBLY: Enjoy hybrid working from our great offices, and at home.
Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave.
Comprehensive benefits packages some including up to 100% coverage.
Additional days off for significant life events.
CELEBRATE & SOCIALISE: Regular social events.
Coffee, snacks and fully-equipped kitchens.
Paid volunteer time through our Shareback volunteering programme.
Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups.
Interested in applying? Please submit your resume. A member of our Talent Acquisition team will be in touch within a few weeks of receiving your application. We look forward to reading your application!
Certain US states/jurisdictions require Too Good To Go to include a reasonable estimate of the salary range for this role. A reasonable estimate of the range for new joiners for this role in the United States is a base salary of ~ $60,000. Actual salaries may vary and may be above or below the range based on various factors, including, but not limited to, an individual's assigned work location, experience, and expertise.
If you need reasonable accommodation at any point in the application or interview process, please let us know by reaching out to accessibility@toogoodtogo.ca.
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need.
#J-18808-Ljbffr
Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste.
Scale: We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere! Our partners in North America include Tim Hortons, METRO and Whole Foods Market.
⭐️
Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner.
Key Account Store Operations Specialist – New York City This hybrid role requires in-person attendance and close collaboration with Key Partnership Managers on key accounts to provide store level support. You will track KPIs in dashboards, build positive relationships with store level employees, and follow up on opportunities and issues, ensuring that your key account stores perform at their best.
Responsibilities
Analysis of store performance to guide daily actions and priorities
Offering ongoing support to stores to ensure a positive customer experience
Continuously engaging with stores to ensure ongoing optimization and impact
Developing store level engagement plans to grow and retain partnership
Working collaboratively with the Key Accounts team to achieve targets and goals
We Are Looking For
Experience in relationship management with clients and key stakeholders
An analytical mindset and experience in working with performance metrics
Great communication skills over the phone, with the ability to be both expressive and convincing
A solution-oriented way of working that is both innovative and data-informed
A collaborative mindset that can work in a structured manner and thrive in ambiguous environments
Great organizational skills – an eye for detail and great administrative follow-ups
Someone who is energized by the perpetually changing environment that characterizes a scale‑up
A self‑starter who is efficient and able to maintain your own workload, but also gets energy from working together in a team and actively contributing to team meetings and targets
Our Values
We Win Together
We Raise the Bar
We Keep It Simple
We Build A Legacy
We Care
What We Have To Offer
A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
Working alongside an international community of users, partners and 1,200+ colleagues across 17 countries that are on the same important mission.
Personal and professional development opportunities in a fast‑paced scale‑up environment.
An inclusive company culture where you can bring your authentic self to work.
A genuine, values-oriented team culture where we celebrate successes and socialise with colleagues that care.
Benefits
WORK FLEXIBLY: Enjoy hybrid working from our great offices, and at home.
Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave.
Comprehensive benefits packages some including up to 100% coverage.
Additional days off for significant life events.
CELEBRATE & SOCIALISE: Regular social events.
Coffee, snacks and fully-equipped kitchens.
Paid volunteer time through our Shareback volunteering programme.
Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups.
Interested in applying? Please submit your resume. A member of our Talent Acquisition team will be in touch within a few weeks of receiving your application. We look forward to reading your application!
Certain US states/jurisdictions require Too Good To Go to include a reasonable estimate of the salary range for this role. A reasonable estimate of the range for new joiners for this role in the United States is a base salary of ~ $60,000. Actual salaries may vary and may be above or below the range based on various factors, including, but not limited to, an individual's assigned work location, experience, and expertise.
If you need reasonable accommodation at any point in the application or interview process, please let us know by reaching out to accessibility@toogoodtogo.ca.
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need.
#J-18808-Ljbffr