Account Manager (ENT/Strategic) (Hybrid) (Position located in Arlington, Virgini
KnowBe4, Inc., Arlington, VA, United States
Account Manager (Enterprise/Strategic) (Hybrid) (Arlington, Virginia)
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI‑powered since 2016 and market‑leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against deepfakes and emerging AI‑powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective; it requires us to protect our people, our data, and our planet.
Responsibilities
Promote and sell KnowBe4’s range of products and services.
Build and maintain a pipeline of potential cross‑sale, add‑on, and upgrade opportunities by developing and managing relationships with assigned accounts.
Identify key decision makers while developing and qualifying cross‑sale, add‑on, and upgrade opportunities.
Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and overall security).
Achieve or exceed monthly quotas and/or targets.
Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested.
Follow up on marketing leads to generate sales opportunities and pipeline.
Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures.
Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy.
Support in the renewal process where there is an opportunity to grow the account.
Work with Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of the customers increasing their commitment and use of the KnowBe4 Product Suite.
Minimum Qualifications
Bachelor’s Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing.
Proven track record selling to EVP and C‑level (CISOs and Security Teams a plus).
5+ years SaaS sales experience (Cybersecurity preferred but not required).
Experience selling deals $500K+ in the Enterprise segment.
Experience selling multi‑year deals.
International: English and local language proficiency required.
Has demonstrated expertise in value‑based selling methodologies with enterprise accounts.
Executive‑level presentation and communication skills.
Experience with strategic account planning and management showing measurable account growth.
Experience managing and progressing opportunities involving multiple stakeholders.
Has a track record of managing and closing complex, multi‑year deals with multiple stakeholders.
Experience creating and communicating compelling business cases.
Experience with consultative selling approach and value selling methodology.
Experience handling technical objections.
Skilled in running discovery conversations and managing tailored product demonstrations.
Technical aptitude with experience using sales tools.
Experience with CRM systems (preferably Salesforce).
Experienced with pipeline management & accurate forecasting.
Familiarity with standard concepts, practices and procedures within the IT Security Field.
Experience with Salesforce and Gmail.
Network or Security Plus preferred.
Proven track record of grit and resilience in challenging situations, with high performance under pressure.
Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit.
History of setting and achieving ambitious personal or professional goals.
Track record of leadership in team settings.
Demonstrated interest in cybersecurity sales.
Quick learner with strong listening skills.
Strong written and verbal communication skills, with previous presentation experience.
Excellent phone presence and professional demeanor.
Time management and organizational skills.
Ability to handle rejection and maintain persistence.
Motivated, energetic self‑starter.
Strong collaborative and teamwork skills.
Must be able to work with minimum supervision.
Must have a general understanding of:
Human Risk Management & challenges faced by IT / InfoSec Teams / Compliance & Board Members
Basic network and email security concepts
SIEM/SOAR platforms
Zero Trust Architecture
Cloud security architecture
Phishing attack vectors
Identity & Access Management
Security orchestration and automation
General understanding of Security Technology Stack:
Enterprise IAM solutions (Okta, Ping, Azure AD)
SIEM platforms (Splunk, QRadar, LogRhythm)
EDR platforms (CrowdStrike, Carbon Black, SentinelOne)
Cloud security (AWS Security Hub, Azure Security Center)
Email security solutions
GRC platforms
Genuine curiosity and strong desire to learn about cybersecurity and technical concepts.
Basic computer literacy and comfort with business applications.
Ability to quickly grasp and explain basic technical concepts.
Ability to translate complex topics into simple terms.
Interest in keeping up with current technology and cybersecurity trends.
Benefits We offer company‑wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high‑tech, and fun work environment. For more details about our benefits in each office location, please visit
KnowBe4 Benefits .
Note: An applicant assessment and background check may be part of your hiring procedure.
Equal Employment Opportunity Statement Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please visit
KnowBe4 Accommodation Request .
#J-18808-Ljbffr
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against deepfakes and emerging AI‑powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective; it requires us to protect our people, our data, and our planet.
Responsibilities
Promote and sell KnowBe4’s range of products and services.
Build and maintain a pipeline of potential cross‑sale, add‑on, and upgrade opportunities by developing and managing relationships with assigned accounts.
Identify key decision makers while developing and qualifying cross‑sale, add‑on, and upgrade opportunities.
Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and overall security).
Achieve or exceed monthly quotas and/or targets.
Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested.
Follow up on marketing leads to generate sales opportunities and pipeline.
Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures.
Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy.
Support in the renewal process where there is an opportunity to grow the account.
Work with Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of the customers increasing their commitment and use of the KnowBe4 Product Suite.
Minimum Qualifications
Bachelor’s Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing.
Proven track record selling to EVP and C‑level (CISOs and Security Teams a plus).
5+ years SaaS sales experience (Cybersecurity preferred but not required).
Experience selling deals $500K+ in the Enterprise segment.
Experience selling multi‑year deals.
International: English and local language proficiency required.
Has demonstrated expertise in value‑based selling methodologies with enterprise accounts.
Executive‑level presentation and communication skills.
Experience with strategic account planning and management showing measurable account growth.
Experience managing and progressing opportunities involving multiple stakeholders.
Has a track record of managing and closing complex, multi‑year deals with multiple stakeholders.
Experience creating and communicating compelling business cases.
Experience with consultative selling approach and value selling methodology.
Experience handling technical objections.
Skilled in running discovery conversations and managing tailored product demonstrations.
Technical aptitude with experience using sales tools.
Experience with CRM systems (preferably Salesforce).
Experienced with pipeline management & accurate forecasting.
Familiarity with standard concepts, practices and procedures within the IT Security Field.
Experience with Salesforce and Gmail.
Network or Security Plus preferred.
Proven track record of grit and resilience in challenging situations, with high performance under pressure.
Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit.
History of setting and achieving ambitious personal or professional goals.
Track record of leadership in team settings.
Demonstrated interest in cybersecurity sales.
Quick learner with strong listening skills.
Strong written and verbal communication skills, with previous presentation experience.
Excellent phone presence and professional demeanor.
Time management and organizational skills.
Ability to handle rejection and maintain persistence.
Motivated, energetic self‑starter.
Strong collaborative and teamwork skills.
Must be able to work with minimum supervision.
Must have a general understanding of:
Human Risk Management & challenges faced by IT / InfoSec Teams / Compliance & Board Members
Basic network and email security concepts
SIEM/SOAR platforms
Zero Trust Architecture
Cloud security architecture
Phishing attack vectors
Identity & Access Management
Security orchestration and automation
General understanding of Security Technology Stack:
Enterprise IAM solutions (Okta, Ping, Azure AD)
SIEM platforms (Splunk, QRadar, LogRhythm)
EDR platforms (CrowdStrike, Carbon Black, SentinelOne)
Cloud security (AWS Security Hub, Azure Security Center)
Email security solutions
GRC platforms
Genuine curiosity and strong desire to learn about cybersecurity and technical concepts.
Basic computer literacy and comfort with business applications.
Ability to quickly grasp and explain basic technical concepts.
Ability to translate complex topics into simple terms.
Interest in keeping up with current technology and cybersecurity trends.
Benefits We offer company‑wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high‑tech, and fun work environment. For more details about our benefits in each office location, please visit
KnowBe4 Benefits .
Note: An applicant assessment and background check may be part of your hiring procedure.
Equal Employment Opportunity Statement Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please visit
KnowBe4 Accommodation Request .
#J-18808-Ljbffr