Member Service Specialist I
HealthEquity, Myrtle Point, OR, United States
Employer Industry: Healthcare Financial Services
Why consider this job opportunity
Salary up to $17.00 per hour
Eligible for performance-based incentives as part of the total compensation package
Comprehensive benefits including medical, dental, and vision coverage
Minimum of 18 days of annual PTO and 13 paid holidays per year
Opportunities for ongoing education and tuition assistance
Flexibility to work remotely from home
What to Expect (Job Responsibilities)
Respond to high volumes of customer inquiries via phone, ensuring timely resolution of issues
Educate members about HealthEquity products and IRS regulations to maximize product usage
Provide accurate information to customer inquiries in line with company standards
Serve as a customer advocate by identifying needs and guiding them to appropriate resources
Communicate with escalated members to understand and resolve their issues while maintaining compliance
What is Required (Qualifications)
High school diploma or equivalent required; associate's degree preferred
Must be 18 years of age or older
One to two years of customer service experience is a plus
Proficiency with Microsoft Word, Outlook, Teams, and Windows operating systems
Strong oral and written communication skills, with impeccable soft skills and interpersonal abilities
How to Stand Out (Preferred Qualifications)
Experience in a customer service role, especially within healthcare or financial services
Familiarity with Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Proven ability to navigate complex situations and manage high volumes of calls
Adaptability to change and ability to handle ambiguity in a fast-paced environment
\"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.\"
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Why consider this job opportunity
Salary up to $17.00 per hour
Eligible for performance-based incentives as part of the total compensation package
Comprehensive benefits including medical, dental, and vision coverage
Minimum of 18 days of annual PTO and 13 paid holidays per year
Opportunities for ongoing education and tuition assistance
Flexibility to work remotely from home
What to Expect (Job Responsibilities)
Respond to high volumes of customer inquiries via phone, ensuring timely resolution of issues
Educate members about HealthEquity products and IRS regulations to maximize product usage
Provide accurate information to customer inquiries in line with company standards
Serve as a customer advocate by identifying needs and guiding them to appropriate resources
Communicate with escalated members to understand and resolve their issues while maintaining compliance
What is Required (Qualifications)
High school diploma or equivalent required; associate's degree preferred
Must be 18 years of age or older
One to two years of customer service experience is a plus
Proficiency with Microsoft Word, Outlook, Teams, and Windows operating systems
Strong oral and written communication skills, with impeccable soft skills and interpersonal abilities
How to Stand Out (Preferred Qualifications)
Experience in a customer service role, especially within healthcare or financial services
Familiarity with Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Proven ability to navigate complex situations and manage high volumes of calls
Adaptability to change and ability to handle ambiguity in a fast-paced environment
\"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.\"
#J-18808-Ljbffr