ATS Inland NW - Service Account Manager
ATS Automation, Inc, Missoula, MT, United States
Company Information
Established in 1999, ATS Inland NW is the leading provider of energy management services, automated control systems, critical airflow solutions, and building systems integration. We aim to be the market leader in excellence in building technologies by providing the industry’s best teams, engineered solutions, service support, and products.
At ATS, we custom engineer and install building automation systems to optimize buildings’ mechanical and electrical systems, reduce building energy consumption, increase tenant comfort, and maximize the productivity of tenants and facilities management personnel.
Headquartered in the Pacific Northwest, with 7 offices and growing across the United States, we support and manage complex building automation and controls projects across the country. We seek out candidates from diverse backgrounds who are curious and eager to learn, have excellent communication skills, and who possess an exceptional work ethic and initiative.
ATS is committed to employee development and offers an extensive training program and ongoing advancement to all employees. Our company enjoys remarkable tenure and we take pride in our employees’ ability to grow their career and find long-term success at ATS.
Job Summary The Service Account Manager interfaces with customers and other ATS employees across all departments and groups to fulfill the needs of our Service Support Programs (SSP) customers. SSP planning and scheduling is the primary responsibility of the Service Account Manager, while also providing sales assistance, parts quotes, managing small projects, and participating in ongoing Energy analytics assessments. This role may also manage subcontractors and suppliers periodically. Financial responsibility increases with tenure.
Duties And Responsibilities Service Support Programs (SSP) management includes:
Schedule Sales-to-Ops turnover meetings
Set up new agreements using company processes and internal software
Perform SSP kick-off meeting with customers
Schedule all SSP visits on planning software.
Ensure execution of contractual SSP visits and facilitate quoted and T&M work, as well as emergency site visits as required
Adequately prepare customers and technicians for upcoming site visits
Review SSP and discuss customer needs with Service Account Executives
Plan and schedule follow-up visits with customers
Maintain comprehensive records of Service work including performance of Service deliverables and company‑provided training
Provide customers with Service work documentation and explain content
Duties And Responsibilities (cont.)
Receive and immediately respond emergency requests from customers
Financial responsibility of SSP execution includes:
Review departmental financial reports for SSPs on a monthly basis
Conduct ongoing audits on assigned SSPs
Meet with management to review financial status of SSPs
Work with Service Administrative team to ensure timely processing of invoices and periodically follow up on aging AR
Skills And Abilities
Ability to plan, schedule, and manage approximately $600K to $750K in SSP base business across numerous customers
Maintain up-to-date knowledge of DDC Control Theory & Applications
Understanding of fundamental Mechanical systems concepts
Exceptional time management and organizational skills
Ability to work on mid- to long-term projects and still be able to react to unanticipated demands for your time
Ability to provide world‑class customer service including managing customer expectations and diffusing stressful interactions
Excellent communications and interactive skills
Ability to work independently and unsupervised
Annual base salary range is $65,000 - $108,000 and varies based on experience
Benefits summary can be found at https://atspnw.com/wp-content/uploads/sites/5/2023/02/ATS-Benefits-Basic-1-2023.pdf
Work Environment And Physical Demands This position requires a presence in the office with periodic customer site visits required as part of ongoing SSP management. Job sites may present typical construction hazards and outdoor conditions that require the use of personal protective equipment for safety purposes. Occasional lifting and exerting force up to 20 pounds may be required. Extensive use of computers and IT peripherals is required the majority of the time while in the office.
Compensation And Benefits
Annual base salary range is $65,000 - $108,000 and varies based on experience
Benefits summary can be found at https://atspnw.com/wp-content/uploads/sites/5/2023/02/ATS-Benefits-Basic-1-2023.pdf
Position Type And Hours
Full-time, exempt
Typical Monday – Friday working hours
Local travel required up to 30% of the time
Credentials And Experience
Engineering undergraduate degree or equivalent combination of education and experience
Building Mechanical Systems and Controls experience
Account management and/or project management experience
ATS is an equal opportunity employer and we are committed to complying with all federal, state, and local laws providing equal employment opportunities. When making hiring and employment decisions, we do not discriminate based on race, color, national origin, ancestry, religion, sex, gender identity, sexual orientation, marital status, pregnancy, age, military service, military or veteran status, physical or mental disability, medical condition as defined under state and federal law, or any other legally protected category. All such discrimination is strictly prohibited.
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At ATS, we custom engineer and install building automation systems to optimize buildings’ mechanical and electrical systems, reduce building energy consumption, increase tenant comfort, and maximize the productivity of tenants and facilities management personnel.
Headquartered in the Pacific Northwest, with 7 offices and growing across the United States, we support and manage complex building automation and controls projects across the country. We seek out candidates from diverse backgrounds who are curious and eager to learn, have excellent communication skills, and who possess an exceptional work ethic and initiative.
ATS is committed to employee development and offers an extensive training program and ongoing advancement to all employees. Our company enjoys remarkable tenure and we take pride in our employees’ ability to grow their career and find long-term success at ATS.
Job Summary The Service Account Manager interfaces with customers and other ATS employees across all departments and groups to fulfill the needs of our Service Support Programs (SSP) customers. SSP planning and scheduling is the primary responsibility of the Service Account Manager, while also providing sales assistance, parts quotes, managing small projects, and participating in ongoing Energy analytics assessments. This role may also manage subcontractors and suppliers periodically. Financial responsibility increases with tenure.
Duties And Responsibilities Service Support Programs (SSP) management includes:
Schedule Sales-to-Ops turnover meetings
Set up new agreements using company processes and internal software
Perform SSP kick-off meeting with customers
Schedule all SSP visits on planning software.
Ensure execution of contractual SSP visits and facilitate quoted and T&M work, as well as emergency site visits as required
Adequately prepare customers and technicians for upcoming site visits
Review SSP and discuss customer needs with Service Account Executives
Plan and schedule follow-up visits with customers
Maintain comprehensive records of Service work including performance of Service deliverables and company‑provided training
Provide customers with Service work documentation and explain content
Duties And Responsibilities (cont.)
Receive and immediately respond emergency requests from customers
Financial responsibility of SSP execution includes:
Review departmental financial reports for SSPs on a monthly basis
Conduct ongoing audits on assigned SSPs
Meet with management to review financial status of SSPs
Work with Service Administrative team to ensure timely processing of invoices and periodically follow up on aging AR
Skills And Abilities
Ability to plan, schedule, and manage approximately $600K to $750K in SSP base business across numerous customers
Maintain up-to-date knowledge of DDC Control Theory & Applications
Understanding of fundamental Mechanical systems concepts
Exceptional time management and organizational skills
Ability to work on mid- to long-term projects and still be able to react to unanticipated demands for your time
Ability to provide world‑class customer service including managing customer expectations and diffusing stressful interactions
Excellent communications and interactive skills
Ability to work independently and unsupervised
Annual base salary range is $65,000 - $108,000 and varies based on experience
Benefits summary can be found at https://atspnw.com/wp-content/uploads/sites/5/2023/02/ATS-Benefits-Basic-1-2023.pdf
Work Environment And Physical Demands This position requires a presence in the office with periodic customer site visits required as part of ongoing SSP management. Job sites may present typical construction hazards and outdoor conditions that require the use of personal protective equipment for safety purposes. Occasional lifting and exerting force up to 20 pounds may be required. Extensive use of computers and IT peripherals is required the majority of the time while in the office.
Compensation And Benefits
Annual base salary range is $65,000 - $108,000 and varies based on experience
Benefits summary can be found at https://atspnw.com/wp-content/uploads/sites/5/2023/02/ATS-Benefits-Basic-1-2023.pdf
Position Type And Hours
Full-time, exempt
Typical Monday – Friday working hours
Local travel required up to 30% of the time
Credentials And Experience
Engineering undergraduate degree or equivalent combination of education and experience
Building Mechanical Systems and Controls experience
Account management and/or project management experience
ATS is an equal opportunity employer and we are committed to complying with all federal, state, and local laws providing equal employment opportunities. When making hiring and employment decisions, we do not discriminate based on race, color, national origin, ancestry, religion, sex, gender identity, sexual orientation, marital status, pregnancy, age, military service, military or veteran status, physical or mental disability, medical condition as defined under state and federal law, or any other legally protected category. All such discrimination is strictly prohibited.
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