Dealer Account Manager
RPM Freight Systems, West Palm Beach, FL, United States
Dealer Account Manager
RPM + DCAT
RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with Dealers Choice Auto Transport to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains. Dealers Choice Auto Transport is an auto transport specialist for dealerships nationwide, providing fully for highline and exotic vehicles. The company takes pride in offering clients the proper shipping they need, setting them apart from others in the industry.
Your Role As a Dealer Account Manager, you serve as the operational and customer coordination lead for assigned shipments and client accounts. This role integrates dispatching, customer experience, and operational decision-making into one accountable position. You are responsible for planning, prioritizing, and executing daily logistics activities while exercising independent judgment to resolve issues, manage exceptions, and ensure a consistently high service experience. This is not a transactional or script-based role, success is measured by outcomes, customer satisfaction, and operational execution. This is a full-time on-site role in West Palm Beach, FL.
Day-to-Day Responsibilities Operational Dispatch & Logistics Coordination
Plan and coordinate vehicle transportation activities from pickup through delivery
Evaluate shipment requirements, timelines, and constraints to determine optimal execution plans
Independently resolve service issues, delays, or exceptions to protect customer experience
Balance service expectations with operational efficiency and business priorities
Customer Experience & Account Support
Serve as the primary point of contact for customers via phone and email
Provide proactive updates, manage expectations, and address escalations with professionalism
Translate customer needs into actionable logistics plans
Deliver a consistent white-glove experience aligned with DCAT service standards
Systems, Documentation & Communication
Maintain accurate shipment data, notes, and documentation in transportation management systems
Communicate clearly with internal teams and external partners to ensure smooth execution
Support shipping and receiving processes in compliance with company policies
Judgment, Prioritization & Continuous Improvement
Prioritize competing demands in a fast-paced environment with minimal supervision
Apply sound judgment to daily operational decisions impacting customers and carriers
Identify recurring issues and contribute ideas to improve workflows, service quality, and scalability
Preferred Qualifications
Experience in customer support, customer service, or customer experience roles
Professional phone presence with the ability to communicate clearly and courteously
Strong computer proficiency and comfort navigating multiple systems
Working knowledge of vehicles and basic automotive concepts
Demonstrated commitment to delivering high levels of customer satisfaction
Strong verbal and written communication skills with the ability to build rapport
Effective problem-solving skills and sound judgment in fast-paced environments
High attention to detail with strong organizational and time-management skills
Prior experience in the auto transport industry preferred
High school diploma or equivalent required
Office Hours: Monday - Friday: 8/9am - 6/7pm + alternating Saturdays: 9am - 6pm
Compensation and Benefits
Base Salary + Commission
BCBS (medical), Delta Dental & VSP (vision)
Life insurance, short & long-term disability – paid by us
Maternity & Paternity Leave
401(k) with generous employer match
Come as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.
This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.
Recruitment Agency Notification
RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.
#J-18808-Ljbffr
RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with Dealers Choice Auto Transport to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains. Dealers Choice Auto Transport is an auto transport specialist for dealerships nationwide, providing fully for highline and exotic vehicles. The company takes pride in offering clients the proper shipping they need, setting them apart from others in the industry.
Your Role As a Dealer Account Manager, you serve as the operational and customer coordination lead for assigned shipments and client accounts. This role integrates dispatching, customer experience, and operational decision-making into one accountable position. You are responsible for planning, prioritizing, and executing daily logistics activities while exercising independent judgment to resolve issues, manage exceptions, and ensure a consistently high service experience. This is not a transactional or script-based role, success is measured by outcomes, customer satisfaction, and operational execution. This is a full-time on-site role in West Palm Beach, FL.
Day-to-Day Responsibilities Operational Dispatch & Logistics Coordination
Plan and coordinate vehicle transportation activities from pickup through delivery
Evaluate shipment requirements, timelines, and constraints to determine optimal execution plans
Independently resolve service issues, delays, or exceptions to protect customer experience
Balance service expectations with operational efficiency and business priorities
Customer Experience & Account Support
Serve as the primary point of contact for customers via phone and email
Provide proactive updates, manage expectations, and address escalations with professionalism
Translate customer needs into actionable logistics plans
Deliver a consistent white-glove experience aligned with DCAT service standards
Systems, Documentation & Communication
Maintain accurate shipment data, notes, and documentation in transportation management systems
Communicate clearly with internal teams and external partners to ensure smooth execution
Support shipping and receiving processes in compliance with company policies
Judgment, Prioritization & Continuous Improvement
Prioritize competing demands in a fast-paced environment with minimal supervision
Apply sound judgment to daily operational decisions impacting customers and carriers
Identify recurring issues and contribute ideas to improve workflows, service quality, and scalability
Preferred Qualifications
Experience in customer support, customer service, or customer experience roles
Professional phone presence with the ability to communicate clearly and courteously
Strong computer proficiency and comfort navigating multiple systems
Working knowledge of vehicles and basic automotive concepts
Demonstrated commitment to delivering high levels of customer satisfaction
Strong verbal and written communication skills with the ability to build rapport
Effective problem-solving skills and sound judgment in fast-paced environments
High attention to detail with strong organizational and time-management skills
Prior experience in the auto transport industry preferred
High school diploma or equivalent required
Office Hours: Monday - Friday: 8/9am - 6/7pm + alternating Saturdays: 9am - 6pm
Compensation and Benefits
Base Salary + Commission
BCBS (medical), Delta Dental & VSP (vision)
Life insurance, short & long-term disability – paid by us
Maternity & Paternity Leave
401(k) with generous employer match
Come as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.
This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.
Recruitment Agency Notification
RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.
#J-18808-Ljbffr