Mortgage Sales Manager
Black Hills Federal Credit Union, Sioux Falls, SD, United States
Corporate Office - Rapid City, SD 57702
Overview Category Management
Who We Are We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries‑old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well‑being of members.
At BHFCU, we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.
General Purpose The Mortgage Sales Manager will be responsible for managing all aspects of the credit union’s mortgage sales team. The primary focus will be to lead and manage the mortgage sales team, develop loan programs, implement sales strategies, and align staff duties with business goals.
Essential Duties/Responsibilities
Lead mortgage lending team to meet or exceed production goals; to continuously improve the profit contribution to the Credit Union from the residential mortgage line of business and/or the level of mortgage services for the membership.
Implement and promote mortgage product and service offerings to meet members’ needs.
Develop and execute effective sales strategies to achieve production goals established by management.
Work closely with loan originators to structure mortgage transactions within credit and pricing parameters.
Monitor team performance, including loan volume, quality, and member satisfaction.
Work cross‑functionally to manage the mortgage pipeline and to ensure mortgage closings are timely and in compliance with regulations, policies, and procedures.
Lead the mortgage lenders in business development efforts.
Provide ongoing coaching, mentoring, and professional development opportunities to enhance skills and knowledge.
Assist the Vice President Mortgage Lending with respect to recommendations for hires, terminations, promotions, transfers, performance appraisals, and training and development. Also assist the Vice President Mortgage Lending with the interpretation of credit union rules and policies for department personnel. Conduct all personnel functions in accordance with applicable statutes (e.g., EEO, OSHA, Fair Labor, etc.).
Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the real estate lending function. Recommend management new products, services or technology that will benefit our membership.
Ensure lending procedures are in compliance with applicable federal and state regulations.
Maintain organizational structure established by President. Organize staff personnel into effective and efficient work groups. Ensure that direct reports are granted proper authority and responsibility to carry out assigned functions. Review work systems to reduce duplication of effort and unnecessary work.
Assist in the establishment, maintenance, and monitoring of internal controls, as well as policies and procedures for the real estate lending area.
Other Duties/Responsibilities
Responsible for the development of department budget consistent with the strategic plan and overall Credit Union budget.
Prepare standardized reports as directed by Vice President of Mortgage Lending.
Collaborate with marketing and business development teams to enhance lead generation and member acquisition.
Cross‑sell and refer other BHFCU, BHIS and BHFCU Insurance Services products and services
Perform other duties as may be assigned by Vice President Mortgage Lending.
Job Knowledge
Familiarity with the credit union industry’s philosophy, products, and services.
Extensive knowledge of mortgage industry underwriting standards, mortgage loan portfolio management, mortgage portfolio servicing, mortgage pricing as well as collections and foreclosure processes.
Extensive knowledge of all mortgage regulatory requirements that affect or may affect the Credit Union.
Extensive knowledge of FHA, VA, SD housing loans as well as residential secondary mortgage market and its investors.
Job Qualifications (Skills) Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.
Vision: A sighted person to effectively review documents.
Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
Manual Dexterity: Ability to perform necessary computer‑related input.
Physical Mobility: Limited mobility required. Requires the ability to work flexible hours.
Job Qualifications (Ability)
Ability to understand and follow complex written and oral instructions.
Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.
Ability to express oneself, clearly and concisely, both orally and in writing.
Ability to prepare and maintain confidential records and reports.
Ability to gather, assemble, correlate, and analyze facts and develop solutions.
Ability to analyze statistics and financial data.
Ability to assess needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible. Ability to handle daily routine with moderate freedom to interpret and act upon various situations.
Ability to present a professional and personable personality that communicates to members and visitors that the credit union is a professional financial institution.
Job Qualifications (Education/Experience) Bachelor’s degree in Business, Finance, or related field (preferred); equivalent experience will be considered. Minimum of three years of related experience in mortgage sales or lending. Strong leadership and communication skills are a must. Robust knowledge of mortgage industry regulations and trends with a proven track record of achieving sales targets.
Working Conditions Material and Equipment Involved
Personal Computer
Presentation Aids
Signature Pads
WebEx
Tablet and Mobile Devices
PA Sound System
Video Recording Devices
Scanners
Projectors and Screens
PowerPoint
Photocopy Machine
Excel
Various Software Applications
Word
Credit Bureau System
Physical Requirements Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions (continued) Must be able to routinely perform work indoors in climate‑controlled shared work area with minimal noise.
Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Notice This job description is not intended to be, nor should it be construed as, a contract or guarantee for employment. BHFCU adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of the Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer.
Equal Opportunity Statement Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.
Qualifications Bachelor’s degree in Business, Finance, or related field (preferred); equivalent experience will be considered. Minimum of three years of related experience in mortgage sales or lending. Strong leadership and communication skills are a must. Robust knowledge of mortgage industry regulations and trends with a proven track record of achieving sales targets.
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Overview Category Management
Who We Are We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries‑old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well‑being of members.
At BHFCU, we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.
General Purpose The Mortgage Sales Manager will be responsible for managing all aspects of the credit union’s mortgage sales team. The primary focus will be to lead and manage the mortgage sales team, develop loan programs, implement sales strategies, and align staff duties with business goals.
Essential Duties/Responsibilities
Lead mortgage lending team to meet or exceed production goals; to continuously improve the profit contribution to the Credit Union from the residential mortgage line of business and/or the level of mortgage services for the membership.
Implement and promote mortgage product and service offerings to meet members’ needs.
Develop and execute effective sales strategies to achieve production goals established by management.
Work closely with loan originators to structure mortgage transactions within credit and pricing parameters.
Monitor team performance, including loan volume, quality, and member satisfaction.
Work cross‑functionally to manage the mortgage pipeline and to ensure mortgage closings are timely and in compliance with regulations, policies, and procedures.
Lead the mortgage lenders in business development efforts.
Provide ongoing coaching, mentoring, and professional development opportunities to enhance skills and knowledge.
Assist the Vice President Mortgage Lending with respect to recommendations for hires, terminations, promotions, transfers, performance appraisals, and training and development. Also assist the Vice President Mortgage Lending with the interpretation of credit union rules and policies for department personnel. Conduct all personnel functions in accordance with applicable statutes (e.g., EEO, OSHA, Fair Labor, etc.).
Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the real estate lending function. Recommend management new products, services or technology that will benefit our membership.
Ensure lending procedures are in compliance with applicable federal and state regulations.
Maintain organizational structure established by President. Organize staff personnel into effective and efficient work groups. Ensure that direct reports are granted proper authority and responsibility to carry out assigned functions. Review work systems to reduce duplication of effort and unnecessary work.
Assist in the establishment, maintenance, and monitoring of internal controls, as well as policies and procedures for the real estate lending area.
Other Duties/Responsibilities
Responsible for the development of department budget consistent with the strategic plan and overall Credit Union budget.
Prepare standardized reports as directed by Vice President of Mortgage Lending.
Collaborate with marketing and business development teams to enhance lead generation and member acquisition.
Cross‑sell and refer other BHFCU, BHIS and BHFCU Insurance Services products and services
Perform other duties as may be assigned by Vice President Mortgage Lending.
Job Knowledge
Familiarity with the credit union industry’s philosophy, products, and services.
Extensive knowledge of mortgage industry underwriting standards, mortgage loan portfolio management, mortgage portfolio servicing, mortgage pricing as well as collections and foreclosure processes.
Extensive knowledge of all mortgage regulatory requirements that affect or may affect the Credit Union.
Extensive knowledge of FHA, VA, SD housing loans as well as residential secondary mortgage market and its investors.
Job Qualifications (Skills) Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.
Vision: A sighted person to effectively review documents.
Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
Manual Dexterity: Ability to perform necessary computer‑related input.
Physical Mobility: Limited mobility required. Requires the ability to work flexible hours.
Job Qualifications (Ability)
Ability to understand and follow complex written and oral instructions.
Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.
Ability to express oneself, clearly and concisely, both orally and in writing.
Ability to prepare and maintain confidential records and reports.
Ability to gather, assemble, correlate, and analyze facts and develop solutions.
Ability to analyze statistics and financial data.
Ability to assess needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible. Ability to handle daily routine with moderate freedom to interpret and act upon various situations.
Ability to present a professional and personable personality that communicates to members and visitors that the credit union is a professional financial institution.
Job Qualifications (Education/Experience) Bachelor’s degree in Business, Finance, or related field (preferred); equivalent experience will be considered. Minimum of three years of related experience in mortgage sales or lending. Strong leadership and communication skills are a must. Robust knowledge of mortgage industry regulations and trends with a proven track record of achieving sales targets.
Working Conditions Material and Equipment Involved
Personal Computer
Presentation Aids
Signature Pads
WebEx
Tablet and Mobile Devices
PA Sound System
Video Recording Devices
Scanners
Projectors and Screens
PowerPoint
Photocopy Machine
Excel
Various Software Applications
Word
Credit Bureau System
Physical Requirements Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions (continued) Must be able to routinely perform work indoors in climate‑controlled shared work area with minimal noise.
Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Notice This job description is not intended to be, nor should it be construed as, a contract or guarantee for employment. BHFCU adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of the Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer.
Equal Opportunity Statement Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.
Qualifications Bachelor’s degree in Business, Finance, or related field (preferred); equivalent experience will be considered. Minimum of three years of related experience in mortgage sales or lending. Strong leadership and communication skills are a must. Robust knowledge of mortgage industry regulations and trends with a proven track record of achieving sales targets.
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